History

In 1986, Shumka, Craig & Moore Adjusters (SCM) first opened its doors in Edmonton, AB. The three-man firm built its reputation through stellar customer service and a detailed understanding of the marketplace.

In 2008, following a major acquisition, our adjusting organization was rebranded as ClaimsPro, becoming the largest adjusting firm in Canada. Managing and administering claims on behalf of Canada’s largest insurers and self-insured corporations, ClaimsPro has been directly involved in the conception and implementation of customized claims outsourcing solutions as well as the creation of Third Party Administration (TPA) claims departments on behalf of numerous corporate clients and insurers. We offer the greatest infrastructure with the largest geographical footprint available in the industry with more than 120 branches coast-to-coast and over 1500 employees.

Our successful growth has come from the support of our clients, who recognize our commitment to customer service, and who have benefited from our ability to improve the standards of insurance adjusting through innovation year after year.

Where We Are

Today, ClaimsPro provides our clients with the most comprehensive claims management technology and business processes available in the market, ensuring our experienced, leading team have every tool and advantage at their disposal. Best of all, we provide these services right across Canada as well as internationally. Our professional partnerships extend throughout the United States and the United Kingdom.

With growth, ClaimsPro has expanded its suite of services and increased efficiency through our innovative philosophy and extensive account management experience. Technology is one of ClaimsPro’s key competitive advantages, and we have made continued investments in this area to drive innovation. We provide our clients with the most comprehensive claims management technology and business processes available in the market today with the most experienced adjusters in Canada. As a key component to our account management, our proprietary software supports our adjusting services and quality assurance platforms. Our system has the power and ability to bring new efficiencies to our clients, ultimately providing a single system to identify, prioritize, and communicate risk via real-time information management.

Where We Are Going

In an effort to provide the best possible service to our clients across Canada and internationally, ClaimsPro is focused on expanding to provide our services wherever our clients do business. As a division of SCM Insurance Services, which has recently opened an office in the United States, we anticipate further expansion into the American market.