National and Regional Accounts
For corporate organizations with a large or self-insured retention, we offer claims management and administration services in all lines of claims. Available on both a national and a regional level, these services take the burden of managing claims off the risk management or human resources departments so they can focus on what they do best.
- Claims management and administration
- Trust account administration
- Emergency response
- After-hours services
- Loss prevention intelligence
- Audit services
Each organization has unique needs, so we adopt a dynamic and consultative approach to account services. Our senior claims professionals will meet with you to learn about your organization, your policies, and the types of claims you typically encounter. They’ll then hand-pick a team of adjusters who will be dedicated to your account and assign an account manager to serve as a single point of contact for your organization. Each team member is familiarized with your specific policies and handling instructions. Team performance is monitored closely by one of our most experienced control adjusters and our quality assurance team so you can be confident that we’re maintaining your positive brand reputation while delivering cost-effective claims services.
Our goal is to foster a mutually beneficial and long-term partnership in which our services evolve as your organization’s needs change over time.
Maintaining brand integrity
With a team of adjusters thoroughly familiar with your policies and handling instructions, you can be confident your customers are being looked after in a manner consistent with your brand strategy.
International services, local resources
As the largest independent claims provider in Canada, we have people on the ground across the country—including locations across the U.S though our partnership with an American provider. This provides you with the advantage of having a professional that is familiar with your needs ready to respond wherever a claim occurs.
Efficiencies realized through a centralized model
Our account teams operate through a centralized model, ensuring an efficient and consistent claims handling process. Field adjusters across the country follow specific instructions from account teams, which are in turn guided by a control adjuster and account manager.
Supporting your risk management programs
With the ability to record and analyze an unlimited amount of aggregate claims data, we provide the vital information required by our clients for their loss prevention programs. Leveraging our proprietary claims management system, Adjust™, we can help you manage risk internally and support loss prevention programs. You get access to all the claims data collected for your organization as well as the tools you need to mine, analyze, and understand this data. This kind of claims intelligence provides the insights you need to create truly effective risk management initiatives.
Services tailored to your unique needs
Every account requires a unique mix of services, tailored to fit a customer’s unique needs. We spend time learning about our clients’ businesses so we can best serve them. Ultimately, we can create a program that involves any level of service, from trust account administration to audit services.