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ClaimsPro Responds to COVID-19

20 March 2020

Here's what we are doing.

The health and safety of employees and clients is of the utmost importance to ClaimsPro. All ClaimsPro managers and employees have been provided with comprehensive literature regarding the prevention and spread of COVID-19, as well as instructions on self-quarantine and protocols for handling onsite claims when working directly with external clients and insureds.

In light of the rapidly changing environment with respect to COVID-19, ClaimsPro is positioned to ensure that we are open for business and ready to assist our clients as needed. In response to existing or forthcoming lock down situations resulting in significant restrictions, ClaimsPro has the ability to utilize SMART technologies available through our exclusive partnership with Encircle to virtually capture site and property loss information, including photographs and videos to assess damages remotely, minimizing or removing person to person contact all together. Further, ClaimsPro’s team of Xactimate specialists can generate an estimate of the loss in a timely fashion in order to set accurate reserves as well as explore settlement options, all within a few days.

With over 400 ClaimsPro adjusters to date, trained on using the Encircle App, live desktop adjusters can utilize a ‘LINK’ feature within the App to direct an onsite person (insured homeowner or an appointed representative) to use their mobile phone to access photo angles necessary to assess damages. Adjusters are able to provide insureds with access to secure links to complete and sign all necessary documents required to settle a claim.

No Contact with Contact

ClaimsPro staff have the ability to work from home. As a paperless organization, ClaimsPro is not dependent on physical bricks and mortar to operate. All of ClaimsPro’s technology platforms, from its web-based claim system to cloud telephony solutions, support remote access and are location agnostic.

Should ClaimsPro staff need to work remotely they will be able to respond as though they are in our office. Through the telephone service RingCentral, ClaimsPro employees are able to make and receive calls from their laptops and/or using their smart phone.

In the event of a significant business disruption, employees can connect remotely to continue their work. Electronic payment solutions such as EFT and EMT can be relied on more heavily in the event that physical cheques are not readily accessible.

Backup Via Our National Adjuster Team & Emergency After Hours Claims Service

ClaimsPro has access to over 800 adjusters from our 120 branch locations across the country should you experience any sort of disruption with servicing claims. Find an Adjuster in your area.

In addition, ClaimsPro’s after-hours and Emergency Claims Service (ECS) team is available 24/7 and completely equipped to work remotely. The ECS team is also prepared to handle FNOL as well as general call inquiries for any companies requiring call centre services during the day or after hours.

Business Interruption and Support for those Impacted by COVID-19

In the midst of the current social and economic situation caused by the COVID-19 pandemic, many of our clients are facing business interruption-related losses caused by impaired revenue streams and shortfalls in covering the ongoing costs of doing business. Read more…