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Claims Adjusting Services

When a claim occurs, our clients rely on us to handle it efficiently and diplomatically. Leveraging both our experience and our powerful claims management software, iAdjust™, ClaimsPro manages even the most complex of claims with expertise and consistency. This helps our clients save indemnity dollars while providing an excellent customer experience to maintain the integrity of their company brand.

As every client is different, our team develops customized claims handling instructions based on individual client circumstances and expectations. We collaborate with clients to create personalized claims handling guidelines and special instructions with designated teams.

What We Do

Investigate the claim

Investigate and document the loss and damage

Analyze any liability allegations and subrogation options

Review and update reserves, ensuring accuracy

Search for contribution, indemnity, or loss transfer

Identify opportunities to resolve claims early, avoiding indemnity creep

Services We Provide

  • Intake of claimant calls
  • Setup of online claim files
  • Distribution of claim application documents to claimants
  • Receive and review claim documents
  • Request additional information from claimant
  • Receive and review additional information or documents
  • Receive and review out-of-pocket claim documentation
  • Adjust or approve settlement amount accordingly
  • Document financial information for reporting purposes
  • Submit bordereau report of financial data for reconciliation
  • Receive authority to distribute payments
  • Issue payments
  • Close files and submit invoices for fees
  • Setup toll-free numbers and email addresses for claim reporting
  • Trust Fund Management and Administration

National Coverage

ClaimsPro supports clients whenever and wherever they do business.

As the largest independent adjusting firm in Canada, we have 100 branch locations across the country. You’ll find us conveniently located in every major urban centre across Canada, with more bricks and mortar than any other service provider. With an unrivalled ability to service remote locations, our large geographic footprint permits efficiency and consistency supported by the country’s largest capacity of experts in all lines of business.

Our claims professionals manage claims locally, offering depth and expertise across the country, and understanding the nuances of their local markets. In the United States, ClaimsPro’s Adjuster team offers coverage throughout the continental US, Alaska, and Hawaii to provide clients with truly national coverage.

Our experienced staff and leadership team on both sides of the border offer the most comprehensive and consistent multi-national claims management services across multiple lines, backed by our proprietary technology, broad technical expertise, and innovative business approach. This capability means that we can focus on cost containment, fast response, and directing your claim to appropriate personnel immediately.

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