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Company

As Canada's largest independent adjusting firm, ClaimsPro's team of 700 Adjusters provide our clients with local expertise backed by the resources of a national company. We have offices in every province and major Canadian city, supporting our clients with independent adjusting services wherever they do business.

From ClaimsPro’s inception in 1986 as a small group of independent Adjusters, we have grown to become Canada’s largest national independent adjusting firm with ample capacity and resources to meet and exceed the claims adjusting requirements of our clients. The strategic direction of our organization is continued growth of our business with a focused approach on what adjusting will look like in the near future, in alignment with our clients’ goals.

Our actions are motivated by a single question

how can we use our skills and knowledge to help our clients achieve their goals?

Our journey to answer this question has encouraged a continuous evolution of the ways in which we work, do business, and offer the services we provide. All this has been fueled by continuous conversations with our clients, including years of listening, talking, working together through challenges, and sharing successes.

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Mission

To be the most recommended company in all the markets we serve.

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Vision

To be the engine of client performance across the insurance value chain and beyond.

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Values

Client Focus Excellence Entrepreneurial Spirit Teamwork Integrity Inspiration Engagement Recognition

How we work

Motivated by the need to understand exactly where and how to improve our services, we’ve developed our own powerful, proprietary claims management software, iAdjust™. This technology empowers us to measure and track our performance on a daily basis as well as key claims data for our clients, helping them gain a better understanding of their exposures and implement proactive risk management strategies.

In working with our clients, we match the broad skillsets of our Adjusters to meet their requirements. We are constantly proposing new solutions, evaluating and refining our processes, measuring our performance and results, communicating our findings, and measuring again. It’s a continuous progression cycle empowered by transparent and open communication, made possible by our ability to measure performance and track progress utilizing customized data sets.

What our clients value the most

Our clients value our desire to help them succeed and the tangible value of their partnership with us. As our clients’ businesses and needs evolve, so too do the ways in which we provide them with the valuable tools, services, and knowledge they need. Best of all, we leverage the unlimited reporting power of iAdjust™ to show our clients how and why our partnership brings value to their business.

Our commitment to our clients is to provide quality and innovative business solutions, while delivering an exceptionally positive claims experience for your customers.