Company:

ClaimsPro LP

Account Manager, Insurance - Full Time (Markham, Ontario)

 

 

We have an existing opportunity to add an Account Manager to our team!

Team Management Responsibilities:

• Provide leadership, guidance and mentoring to a dedicated adjusting team
• Ensure claims are processed efficiently, accurately, and in compliance with company policies and industry regulations.
• Support achievement of financial and production targets through weekly review of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings, and complaint management
• Act in a consultative and advisory capacity on claims matters and technical issues
• Collaborate with stakeholders to resolve complex claims.
• Handle escalated claims to ensure resolution reached
• Participate in recruitment, training, and professional development initiatives for the claims team.

Account Management Responsibilities:

• “Single point of contact” for all internal and external Client Stakeholders and addressing inquiries/concerns as needed
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Establish and implementation of Best Handling Practices unique to the client
• Develop and implement strategies to improve claims handling efficiency and customer satisfaction.
• Conduct regular client meetings, as required.
• Participation in client contract renewals, as required.
• Management and oversight of Accounts Invoicing.

Qualifications & Experience:

• University Degree or industry experience equivalent, CIP designation or ability to be licensed in ON and other jurisdictions.
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Ability to work in a fast-paced environment and make decisions to implement change where required

Competitive Pay:  $96,400 - $133,000

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Field Claims Adjuster, Full-Time, HYBRID (Victoria, BC)

 

 

We have an existing opportunity to add a Field Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Victoria area.

Job Summary
The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in Property, and Casualty, or Liability.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants. 

• Investigate the cause and report to clients with solid recommendations.

• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.

• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 

• Throughout the claims process, provide high level of customer service to clients and the insured. 

• Participate and share ownership and responsibility for afterhours customer service requirements when required

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

• At least 3 years of relevant experience in multi-line claims adjusting 

• The ideal candidate must be able to immediately qualify for aBC adjuster's license. 

• Ongoing commitment to education and learning, preferably pursuing CIP designation as well.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• You are working in parallel with other SCM Insurance services teams

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more.
 

What we offer:
•    Competitive pay: $80,300k-$111,500k per year
•    For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
•    In addition, you’ll enjoy:
•    Pay-for-Performance Incentives 
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Reimbursement for Adjusting Licenses and Dues
•    Employee Referral Bonuses
•    Employee Perks (access to vendor discount programs)
 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company:

ClaimsPro LP

Junior or Intermediate Property Field Adjuster, HYBRID (Calgary, AB)

 

 

We have an existing opportunity to add a Junior or Intermediate Property Field Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Calgary area.

Job Summary
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in property.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants. 

• Investigate the cause and report to clients with solid recommendations.

• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.

• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 

• Throughout the claims process, provide high level of customer service to clients and the insured. 

• Participate and share ownership and responsibility for afterhours customer service requirements when required

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

• Minimum of 1 year of relevant experience with property claims.

• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

• Alberta Adjuster’s license, or currently pursuing exam

• Ongoing commitment to education and learning, preferably pursuing CIP designation as well.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• You are working in parallel with other SCM Insurance services teams

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company:

ClaimsPro LP

Claims Supervisor - Full Time (Anywhere in Canada)

 

 

We have an existing opportunity to add a Claims Supervisor to our team!

Overview:

The Claims Supervisor oversees a team of automobile liability adjusters, providing leadership, guidance, and motivation. This role ensures high-quality adjusting services and supports the team’s growth and development while delivering customer service to meet the clients’ needs.

Key Job Responsibilities:

• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings and daily production.
• Completion of quality assurance reviews to ensure quality standards are met.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Provide training on an individual and team basis on an ongoing and consistent basis.
• Recruitment and development of new staff and management retention of current employees.
• Advance Employee Net Promoter Scores.
• Manage staff licensing and educational licensing requirements.
• Support National Accounts Operational Revenue budget.

Qualifications and Experience:

• University degree or combination of education and equivalent business experience.
• CIP designation or working towards completion and ability to be licensed in multiple provinces.
• Minimum of 5 years’ experience in automobile claims adjusting.
• Prior Supervisory experience is an asset.
• Strong communication skills to clearly convey expectations, goals and feedback to the team.
• Ability to resolve conflicts quickly.
• Leadership skills to motivate the team and ensure a positive and goal-oriented work environment.
• Critical thinking skills to analyze complex claims.
• Interpersonal skills to build strong relationships with the team.
• Time and priority manage to efficiently balance multiple tasks and priorities.
• Respect for diversity and generational differences within the workplace.
• Emotional intelligence to understand and manage your emotions and the emotions of others.
• Coaching and development skills to support and enhance team members growth.
• A vision for the future to achieve long term goals for the team and the management of the account.

Competitive Pay: : $67,200 - $93,300. 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company:

ClaimsPro LP

Intermediate or Senior Field Property Adjuster, HYBRID, (Mississauga, ON)

 

 

Company:

ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

 

 

Role Summary

Company:

ClaimsPro LP

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

 

 

Company:

ClaimsPro LP

Claims Adjuster, Field or Desktop Claims, HYBRID (Nanaimo, BC)

 

 

We have an existing opportunity to add a Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Nanaimo area, or work remotely on Desktop Claims anywhere in Canada.

Job Summary
The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in Property.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants. 

• Investigate the cause and report to clients with solid recommendations.

• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.

• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 

• Throughout the claims process, provide high level of customer service to clients and the insured. 

• Participate and share ownership and responsibility for afterhours customer service requirements when required

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

• The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment.

• Ongoing commitment to education and learning, preferably pursuing CIP designation as well.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• You are working in parallel with other SCM Insurance services teams

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more

What we offer:
•    Competitive pay: $56,300 - $78,100 per year
•    For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
•    In addition, you’ll enjoy:
•    Pay-for-Performance Incentives 
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Reimbursement for Adjusting Licenses and Dues
•    Employee Referral Bonuses
•    Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company:

ClaimsPro LP

Claims Service Representative *Remote work*, anywhere in the GTA (Toronto, ON)

 

 

Role Summary

We have existing opportunities to add Claims Service Representatives to our team! You will work in a remote based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*This is a full-time opportunity, and will require 37.5 hours of work per week.

Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

What we offer:
•    Competitive pay: $35,200.00 - $48,900.00 annually
•    In addition, you’ll enjoy:
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Employee Referral Bonuses

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company:

ClaimsPro LP

Intermediate or Senior Field Property Adjuster, HYBRID, (Markham, ON)

 

 

Job Description

We have an existing opportunity to add an Intermediate or Senior Property Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Markham area.

Job Summary
The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in both residential and commercial property claims. Preference will be given to applicants who qualify for a probationary licence and those with field experience.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants. 

• Investigate the cause and report to clients with solid recommendations.

• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.

• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 

• Throughout the claims process, provide high level of customer service to clients and the insured. 

• Participate and share ownership and responsibility for afterhours customer service requirements when required

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

• At least 5 years 'of experience with property claims

• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation

• Fully licensed or eligible for full Ontario license 

• CIP or in pursuit (must have the required 8 courses completed for licensing purposes

• Effective analytical skills, including identification of cause-and-effect dynamics

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• You are working in parallel with other SCM Insurance services teams

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more.
 

What we offer:
•    Competitive pay: $80,300k-$111,500k per year
•    For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
•    In addition, you’ll enjoy:
•    Pay-for-Performance Incentives 
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Reimbursement for Adjusting Licenses and Dues
•    Employee Referral Bonuses
•    Employee Perks (access to vendor discount programs)
 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.