Company:

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more
 

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims
• University degree or post-secondary education related to insurance
• Minimum of 1-3 years’ experience
• Adjuster’s license, or currently pursuing CIP designation
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

As a multi-national independent adjusting firm, ClaimsPro's US team of adjusters provides our clients with local expertise supported by broader multi-national geographic coverage.

We have offices in major cities across the United States and support our clients throughout the contiguous 48 states. Our corporate office is located in St. Louis, MO, however we offer flexibility, and most employees work remotely across all areas in the United States.

Job Responsibilities:

• Initiate the investigation of new residential and commercial property claims
• Make coverage opinions and decisions based on client need
• Evaluate and negotiate settlements of specified perils, property damage, and property damage liability losses as appropriate.
• Manage and oversee the work of outside business partners, experts and contractors
• Establish contact with the insured and claimant within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
• Complete research to determine market value on residential and commercial properties
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Handle small claim suits as needed.
• Other duties as assigned by the claims supervisor.

Qualifications:

Education and/or Experience   

• 1- 5 years of experience as a residential and commercial loss adjuster or similar

Computer Skills

• Proficient in Microsoft Office 
• Xactimate and XactAnalysis experience strongly preferred

Competencies

• Travel will be required
• Desire and willingness to work with strong property adjusting team
• Problem Solver
• Excellent Oral and Written communication skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but will require some travel

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

As part of the National Operations team, the Director, Specialty Market Operations will be responsible for managing and overseeing London claims operations for Canada.  This role is integral to our operations, helping drive efficient, compliant, and customer focused claims processes across all lines of business we handle. The Director will lead and implement best practices in claims processing, ensuring that our teams meet service level agreements and regulatory requirements while delivering a high standard of customer service.  This role is also client facing as required and encompasses responsibility to ensure that Claimspro remains competitive and well positioned in the marketplace.

Job Responsibilities:

Claims Operational Management:

• Manage end to end claims operations for the London Open Market, Managing General Agent loss adjusting, Specialty lines and any binging authority business, creation of efficient workflow to ensure timely handling and reporting to stakeholders.
• Develop and implement policies and procedures to enhance operational efficiency, accuracy and compliance with regulatory bodies and standards.
• Monitor claims lifecycle processes, from First Notice of Loss to settlement to optimize workflow.

Stakeholder Engagement:

• Participation and collaboration with underwriters, cover holders, MGA’s, adjusters and external partners to ensure effective claims management.
• Act as the main point of contact for all lines of business for escalation resolution.

Data and Performance Analysis:

• Review and analyze claims data and trends for accuracy.
• Generate operational and financial reports that provide insight on claims performance and strategy.
• Oversee audit and quality assurance initiatives to monitor compliance and service level agreements.

Account Management:

• Develop and achieve annual sales forecasts, budgets, and business plans
• Responsible for key account management, and expansion of organic growth opportunities
• Accountability for all sales initiatives relating to the service of the region, including overall strategic direction, price, and process improvement of accounts
• Drive retention objectives through the continued maintenance and monitoring of existing Client business strategies and business plans.
• Partner with IT and SRD business teams that assist with streamlining workflow through automation to maintain and lead industry pace.
• Lead internally on regulatory changes, industry developments and best practices to ensure our people remain compliant and competitive.

Qualifications and Education:

• CIP, CRM beneficial
• Strong understanding of Lloyds of London, MGA’s and Specialty Lines claims handling
• Proven experience in claims data analysis, reporting and performance metrics
• Excellent communication, stakeholder management and negotiation skills
• Strong client facing presentation skills, solutions and service orientation
• Ability to work in face paced environment with competing priorities.

Environment and Working Conditions:

• Positive Team Dynamics
• Innovative
• Resourceful
• Self-Management - Working from home or in office
• Analytical
• Goal driven
• Office location: Toronto Downtown – 145 King Street West.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

We are currently looking to add a Junior/Intermediate Liability Adjuster to our team!

This will be a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• You will be supported by experienced local claims support, centralized after hours support, and dictation services;
• Your claims load is driven by senior executives and business development staff from coast to coast;
• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services
• Your continuous education fees are reimbursed to maintain your license;
• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more!

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications, Experience & Details:

• Earnings may vary depending on billings
• The ideal candidate should have experience in Property Claims or Multi-Line Claims at least one of these areas:  Property, Liability, Accident & Benefits. Bodily Injury claims
• University degree or post-secondary education related to insurance
• Minimum of 3 year’s experience
• Adjuster’s license, or currently pursuing CIP designation
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause-and-effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am for 3-4 weeks.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Role Summary 
We are currently looking to add a claims adjuster to our Regina team in term position ! Must be able to immediately qualify for a level 1 SK adjuster's license. 
 
The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.  

This position can either be desktop or road adjusting as determined by business needs.
 
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more 

Education, knowledge and experience required  

• At least 2 years' relevant experience in claims adjusting 
• Must be able to obtain a level 1 Adjuster's license in SK 
• Ongoing commitment to education and learning
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

Advanced communication skills including:  

• Effective written skills including those of a technical nature 
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
• Strong commitment to ongoing education and learning.

 
Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

Company:

Company:

Why join ClaimsPro? We are proud of our people and it shows:

• you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• you will work on industry-leading software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• you will be supported by experienced local claims support, centralized after hours support, and dictation services;

• your claims load is driven by senior executives and business development staff from coast to coast;

• you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you will have excellent work life balance

• your continuous education fees are reimbursed to maintain your license; • your workload is balanced to ensure you can maintain a high quality level and manage your abeyance

Visit www.scm.ca or www.claimspro.ca to learn more

ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.

We are looking for a Claims Adjuster Trainee to join our team.  Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level. 

Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors

This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

• Be action/results oriented, with ability to take initiative
• Effective analytical skills including identification of cause and effect dynamics
• Have a high attention to detail and is service oriented
• Possess effective written communication skills
• Able to draw valid conclusions and effectively communicate them
• Team player whom is also able to work autonomously
• Must be able to work with basic computer programs (MS Office Products are an asset)
• Be well organized and able to prioritize

Job Responsibilities

• Handing, investigation and management of claims
• Review coverages, limitations, warranties, and requirements
• Ensure appropriate coverage is in place
• Follow guidelines and instructions
• Prepare documents and mandatory forms as required
• Manage a case load of claim matters in compliance with KPIs and SLAs
• Manage reserves, payments, and financials
• Provide a high level of customer service to all stakeholders
• Other duties as assigned

Qualifications & Experience

• Builder or construction experience is a definite asset
• Ability to be obtain an adjusters license
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well with a team environment
• All other computer applications – must have the aptitude and ability to learn as required
• Valid Driver’s license
• Must already reside in Whitehorse

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.