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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight)

Job Description Summary:

Job Description:

Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

** Initial training will be onsite in Mississauga, upon which the candidate will transition to a work from home environment.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM, 7PM to 3AM, and 4PM to 12AM.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) Whitehorse

Job Description Summary:

Job Description:

• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

• Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

× Apply Now

Company:

ClaimsPro LP

Claims Service Representative

Job Description Summary:

Job Description:

Role Summary The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Service Representatives needed - Part Time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are always looking for great talent. Come join our Customer Representative team! 

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 7 day rotating basis 24 hours a day. Initial training will be onsite in Mississauga then we will sponsor a work from home environment

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience or call centre experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal required
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process 

× Apply Now

Company:

ClaimsPro LP

Executive General Adjuster

Job Description Summary:

Job Description:

• 10 years Adjusting experience with the last 3 handling large, complex and multi-faceted commercial losses

• Proven ability to market directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present
claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, lawyers, forensic accountants
and engineers, and other experts to ensure timely and effective claim
resolution
• Professional claims related designation such as CIP, FCIP, CFEI,
CLA, FCIAA, or post secondary qualification or equivalent national or
international designation
• Extensive specialist claim handling experience in two or more
specific disciplines including: mining, energy, commercial/industrial
losses, course of construction/wrap-up liability, boiler & machinery,
professional indemnity, directors & officers, fidelity & surety bonds,
crime, financial risks, inland/wet marine, cyber claims, environmental
losses, jewelers/furriers block, entertainment, heavy equipment,
medical malpractice, products recall, products liability
• Professional demeanor and ability to communicate clearly to all
stakeholders in a formal group setting
• Licensed in jurisdictions outside of home province
• Experience with mediation/alternate dispute resolution, provision of
evidence at discovery/trial, provision of sworn statement on claim
related matter

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Company:

ClaimsPro LP

Senior Adjuster

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.?

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

  Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

× Apply Now

Company:

ClaimsPro LP

Senior Adjuster

Job Description Summary:

Job Description:

Role Summary  
We are currently looking to add an experienced Multi-line Adjuster to our Edmonton team! Must be able to immediately qualify for an adjuster license in AB.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more

Competencies required to succeed  

• Effective Analytical Skills 
• Effective communication skills (verbal, written and presentation) 
• Organizational skills 
• Interpersonal skills 
• Relationship Building skills 
• Demonstrated and proven leadership skills 
• Sense of urgency and responsiveness

Responsibilities  
The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property, Liability, Auto, Accident & Benefits (Section B), and Bodily Injury claims. Although this position will adjust multi-line claims, the bulk of the work is in property.

Responsibilities include;

• Prompt contact and follow up with policy holders and claimants 
• Investigate the cause and report to clients with solid recommendation
• Scope and establish quantum of damages.
• Negotiate fair and satisfactory settlements
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required 

• Minimum of 2 years adjusting experience - property claims experience preferred
• Must qualify for AB Adjuster’s license
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics 
• Good investigative manner 
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. 
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
• Strong commitment to ongoing education and learning.

Environment/Work Conditions  
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Xactimate Specialist (Bilingual required) - remote work

Job Description Summary:

Job Description:

This is a remote work from home opportunity - travel across the country is required

The Bilingual (French/English) Xactimate Specialist has an in-depth knowledge of scoping property damage using Xactimate Software. The ideal candidate knows the software in depth and is able to transfer the knowledge and train our Claims Adjusters. You will also be responsible for scoping damages for large property and commercial losses and to participate in scoping for catastrophic claims. 
 
You will work in a fast-paced environment to process high volumes of claims in a timely manner. There are specific deadlines and work load is based upon the fluctuation in claims. You must have the ability to manage abeyances, pending files and influxes due to major weather events. You must ability to travel across the country in the event of catastrophes and to provide support for Xactimate users.

Responsibilities  

• Serve as subject matter expert and train adjusters on how to scope property damage claims using Xactimate software 
• Provide training on how to measure for the damages and to sketch the estimate 
• Assist adjusters in preparing scopes for small claims 
• Prepare scopes for large property and commercial losses 
• Encourage reluctant users to become comfortable with the use of the software 
• Assist nationally for scoping during catastrophic events 
• Prompt contact and follow up with policy holders and claimants by phone or in person. 
• Gather the necessary information by conducting site visits where required, “interview” appropriate parties and review any applicable information or reports. 
• Establish quantum of damages. 
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required  

• Minimum 10 years construction or adjusting experience
• Minimum 3 years Xactimate experience: Scoping and estimate review using Xactimate at an intermediate to advanced level
• A level 2 or level 3 Xactimate certification required
• Policy coverage, limits of liability & reinsurance policies 
• Large property and commercial losses
• Investigation procedures and documentation including consulting local authorities and reviewing property damage
• Technical and financial terms which may include understanding of valuation of depreciated assets in the case of property claims and replacement cash valuations 

 Technical Skills 

• Computer skills (eg. Proficiency in MS Office applications, spreadsheet proficiency, the systems and software the organization utilizes) 
• Time management and prioritization skills to effectively manage a caseload. 

Soft Skills 

• Excellent communication skills 
• Ability to teach effectively 
• Analytical skills to assess the damage and situation 
• Detail orientation to complete all required documentation appropriately and understand any necessary details of the policy 
• Personal organizational skills to maintain the workflow of documentation as required 
• Problem solving to determine how to resolve issues and deal with the claim effectively.

 
Environment/Work Conditions  
The Xactimate Specialist will need to be mobile and physically able to investigate the scene, when required. You are required to work varied hours including dayshifts, and on call on a rotational basis (for weekends and evenings) and must be able to work independently with minimal supervision. 

• Ability to drive a motor vehicle 
• Sit, stand, walk, kneel, crawl and climb to investigate damaged property. 
• Sit at a workstation with the ability to alternate positions as required. 
• Available for travel across the country

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.