Company:

ClaimsPro LP

Claims Administrator - Remote (Edmonton, Alberta or Vancouver, British Columbia Canada)

Claims Administrator – Full-time - Remote from BC or Alberta

Role Summary

The ClaimsPro office is a is seeking a Claims Administrator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs.

Here are great reasons to work for ClaimsPro:

• you will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by other experienced local claims support, centralized after hours support, and dictation services;
• you are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - XPERA Risk Mitigation & Security, ESM Emergency Security Management, IPG International Programs Group, PARIO Engineering and Environmental Sciences.
• your continuous education will be considered and likely funded, especially CIP course work.
• your workload is balanced to ensure you can maintain a high-quality level.

Salary Range - $39k - $43k per year.

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

Visit www.scm.ca or www.claimspro.ca to learn more 

Competencies required to succeed 

• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others; 
• Adaptability – embraces change and demonstrates a willingness to learn 
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 

 
Responsibilities 

• Your role will include:
• Triage new claims and ensure they are set up daily.
• Address inquiries from internal and external customers.
• Assist with the creation and maintenance of client guidelines
• Centralized Payment Desk responsibilities
• Preparation of data and tracking data for client pricing models
• Communicating with IT to ensure that all aspects of client account set up are in place 
• Assist with providing training and ongoing support for Client Access
• Subject matter specialist on use and administration of client claims management systems
• Regular preparation of client specific data for client operational reports
• Assist internal stakeholders with client related procedural issues and protocol
• Perform account/file reviews to determine operational compliance
• When required, support with rotational afterhours claims watch (available to be on-call until 8 PM EST).

 
Education, knowledge and experience required 

• Post-secondary education
• Bilingual in both French and English is an asset
• Insurance industry experience/exposure preferred
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years’ experience in a customer service/support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases

 
Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Expert En Sinistre Interne - Blessures Corporelles / Bodily Injury Desktop Claims Adjuster - National Accounts (Laval, QC)

EXPERT EN SINSITRE INTERNE - BLESSURES CORPORELLES

Nous cherchons actuellement à ajouter un expert en sinistre à notre équipe pour traiter des dossiers de blessures corporelles.

Le poste est 100% à distance ou en mode hybride au choix du candidat. Avantages et salaire concurrentiels.

Exigences:

• Un permis d’expert en sinistre 5A émis par l'AMF est obligatoire

• Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux.

• Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans le traitement de dossiers en responsabilité civile.

Responsabilités:

• Contact et suivi rapides avec les assurés et les réclamants.

• Enquêter sur la cause et faire rapport aux clients avec des recommandations solides.

• Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés.

• Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

Compétences requises pour réussir:

• Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité.

• Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet.

• Capable de tirer des conclusions valables et de les communiquer efficacement.

• Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles.

• Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations.

• Maîtrise des ordinateurs et de la technologie actuelle

• Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public.

• Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun.

Pourquoi devriez-vous envisager une carrière avec IndemniPro? Nous sommes fiers de nos employés et cela montre :

• Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada.

• Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite.

• Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs.

• Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre.

• Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture.

• Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes.

• Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière.

Avec plus de 90 succursales au Canada, IndemniPro est le plus important fournisseur de services de gestion de réclamations, d'un océan à l'autre. Nos professionnels en sinistres offrent un large éventail d'expertises dans de multiples disciplines et s'engagent à fournir un service de la plus haute qualité à nos clients. Visitez www.scm.ca ou www.claimspro.ca pour en savoir plus.

Environnement/Conditions de travail

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

DESKTOP CLAIMS ADJUSTER - BODILY INJURY

We are currently looking to add an adjuster to our team to handle bodily injury claims.

The position is 100% remote or in hybrid mode, at the candidate's discretion. Competitive benefits and salary.

Requirements:

• A 5A adjuster's license issued by the AMF is required.

• Bilingualism (English & French) is a strong asset in the National Account Department.

• To succeed in this role, the ideal candidate must have training/experience in handling civil liability files.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 

• Investigate the cause and report to clients with solid recommendations.

• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 

• Throughout the claims process, provide high level of customer service to clients and the insured. 

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Competencies required to succeed:

• Proactive in finding resolutions, with sense of urgency and responsiveness.

• Effective analytical skills including identification of cause-and-effect dynamics. 

• Able to draw valid conclusions and effectively communicate them.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.

• Must have people skills with bias towards building relationships with own team and claims stakeholders.

• Proficient with computers and current technology

• Effective written skills including grammar and those of a technical in nature.

• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.

• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• You will be entitled to a multitude of benefits such as education fee reimbursement, reimbursement of your annual license(s) renewal; mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Opportunity for you to obtain your claims adjuster license in all Canadian provinces.

• If you do not want to work from home, our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Environment/Work Conditions  

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

Expert en sinistre, plusieurs postes, temps-plien (Montreal, QC)

Le poste en bref

Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des autos assurées.

 Formation, connaissances et expérience requises

• Permis valide de l'AMF d'expertise en sinistres
• Au moins 5 ans d'expérience dans le règlement de sinistres spécialisé en responsabilité civile et plus de 10 ans en dommages direct.
• Permis de conduire valide
• Bilinguisme un atout

 Responsabilités

• Recueillir les versions des faits des assurés et/ou des témoins / tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et de service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre ; communiquer des recommandations bien fondées aux clients.
• Constater et déterminer l’envergure des dommages selon les normes de nos clients.
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

 Compétences requises pour réussir

• Expérience en sinistre de responsabilité civile
• Bonnes aptitudes en communications interpersonnelles
• Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédier aux services à la clientèle

• Enquête spéciale

Environnement/Conditions de travail  

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les accomodation sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique. SCM accepte les CV soumis directement par les candidats.

Job Description

Investigate all types of personal lines and commercial lines claims, assess damages and negotiate settlements on behalf of insurance companies or self-insureds.

 Required training, knowledge and experience 
- Valid AMF claims adjuster's license
-  At least 5 years' experience in claims settlement specializing in civil liability and more than 10 years in direct damage.
- Valid driver's license
- Bilingualism an asset

 Responsibilities

- Gather versions of events from insureds and/or witnesses/third parties by questioning them tactfully and vigilantly, in accordance with our clients' quality and customer service standards.
- Investigate the facts and circumstances to determine the cause and responsibility of the loss; communicate well-founded recommendations to customers.
- Ascertain and determine the extent of damage in accordance with our customers' standards. .
- Negotiate a fair and satisfactory settlement for all parties involved.
- Participate in business development by meeting regularly with existing clients.
- Perform assigned duties in accordance with established work standards, policies and procedures.

Skills Required to Succeed
- Experience in civil liability claims
- Good interpersonal skills
- Negotiation skills
- Good time management
- Demonstrate team spirit
- Dedicated to customer service

Environment/Work Conditions  

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

Liability Claims Adjuster - Bodily Injury, HYBRID (Greater Toronto Area, Ontario, Canada)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Claims Service Representative *Remote work* Full-Time, (Toronto, ON)

Company:

ClaimsPro LP

Intermediate Property Claims Adjuster (Markham, ON)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Assistante administrative/Administrative Assistant (Laval)

Le poste en bref

Soutenir et aider un ou plusieurs experts dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif. Répondre aux appels d'urgence en dehors des heures normales de bureau.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

?Répondre aux appels d'urgence

Compétences requises pour réussir

• Secondaire V

• Bilinguisme

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

Permis d'expert en sinistre

The position in brief
Support and assist one or more experts in their daily activities by providing a full range of administrative support services. Respond to emergency calls outside normal office hours.

Required training, knowledge and experience
- Organizational skills
- Detail-oriented
- Focus on delivering quality customer service
- Ability to communicate well with others, listening actively and speaking clearly
- Ability to collaborate effectively with colleagues, strong interpersonal skills and proven ability to deal tactfully with people

Responsibilities
- Prepare the opening of claims files and attach necessary documents.
- Prepare files to send to customers.
- Prepare letters.
- Prepare claims reports under the direction of the adjuster.
- Invoice files.
- Photocopy and scan documents.
- Perform general office tasks such as answering phones, filing, etc.
Respond to emergency calls

Skills required to succeed
- Secondary
- Bilingualism
- Dictation experience an asset
- Excellent knowledge of MS Office software - especially Word - Speed and accuracy
- Good team spirit
Claims adjuster's license

Company:

ClaimsPro LP

Property Field Adjuster - HYBRID (Ottawa, ON)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment in our Ottawa office

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience in Property Claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Branch Manager, Property Claims (Calgary, AB)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca.

Job Responsibilities

Financial Management

• Responsible for the management and assist in the collection of account receivables
• Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
• Responsible for revenue contributions and EBITDA/margins

File Quality / Customer Service

• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
• Review fees for accuracy and quality

Technical Expertise and Support

• Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Adjuster Production
• Manage budgeted revenue expectations in conjunction with individual adjuster production
• Works with Supervisor, Administrative Support to coordinate effective file support for adjusters

Employee Development

• Prepare and discuss performance reviews with staff members
• Provides guidance and feedback regarding performance
• Support technical training and other development requirements
• Coordinate and facilitate staff meeting on a regular basis
• In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports

Resource Management

• Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
• Responsible for the recruitment and selection of staff

Business Development

• Responsible for meeting business development objectives as set out by the Corporation

Other

• Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
• Special projects as assigned by management
• Responsible for the communication of corporate policies and ensuring compliance
• Provides file review feedback and in some cases direction on file completion

Qualifications & Experience

• University degree/college diploma preferred or equivalent business experience.
• CIP / FCIP designation or actively pursuing and/or nearing completion of same.
• Minimum of 10 years claims adjusting experience with experience at the management level
• Field Claims adjusting experience required
• Property Claims adjusting experience required
• Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Competencies

• Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
• Leadership skills - the ability to lead people effectively
• Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
• Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
• Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
• Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives.
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
• Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
• Must reside in Calgary and able to attend the Calgary office on a regular basis.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Expert en sinistre, route, à plein temps, (Québec City, QC)

Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des auto-assurés.

 Formation, connaissances et expérience requises:

• Permis valide de l'AMF d'expertise en sinistres - catégorie 5A
• Au moins 5 ans d'expérience dans le règlement de sinistres
• Permis de conduire valide
• Bilinguisme un atout

Responsabilités:

• Recueillir les versions des faits des assurés et/ou des témoins / tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et de service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients (à remplacer par la ligne suivante) :  
• Enquêter tout type de réclamation en assurance des entreprises, commerciales et institutionnelles, évaluer les dommages, communiquer des recommandations bien fondées aux clients, et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des auto-assurés.
• Constater et déterminer l’envergure des dommages selon les normes de nos clients.
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

 Compétences requises pour réussir

• Expérience en sinistre de biens et/ou responsabilité civile
•Au moins 5 ans d'expérience dans le règlement de sinistres
• Bonnes aptitudes en communications interpersonnelles
• Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédier aux services à la clientèle

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.