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Company:

ClaimsPro LP

Administrative Assistant (Burnaby)

Job Description Summary:

Job Description:

Role Summary

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that specializes in large and complex losses and provides quality service to internal and external clients. They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to our Specialty Risk Division Adjusters.

Competencies

• Professional demeanor and strong customer service & interpersonal skills
• Superior communication skills both written and verbal
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Reliable and punctual
• Ability to work independently with minimum supervision
• Excellent organizational skills / ability to prioritize  
• Demonstrated attention to detail 

Responsibilities

• Manage and triage incoming and out outgoing email, mail, and faxes

• Proof reading - reviewing documents for grammar spelling, cohesiveness and formatting
• Document control - maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file, prepare files for closing
• Collation - prepare and send reports and invoices to clients after a detailed review
• Opening new client claims and set up in the system
• Draft, prepare and send various outgoing letters
• Create detailed spreadsheets and input data
• Analyze and evaluate costs through spreadsheets to ensure accuracy and no duplications
• Arranging for service of office equipment (copiers, telephones, etc) 
• Assist adjusters with various system milestones, process reserve adjustments
• Assist adjusters with data entry into system as needed
• Reconcile reserves/received payments in preparation for reporting or file closure
• Entering office expenses for cheque requests 
• Complete requests for various reports (fire, police etc.)
• Answering and screening calls 
• Greeting clients and guests 
• Manage and set up calendars/appointments for adjusters as needed
• Attend various meetings both virtually and in person to provide minutes
• Complete dictation assignments
• Research and verify information as needed
• Other duties and projects as assigned

 

Qualifications & Experience

• Grade twelve diploma 
• A post secondary diploma in Office Administration will be given preference
• Previous experience within a dynamic team will be given preference
• Experience in an receptionist/administrative support role 
• Previously demonstrated ability and comfort level using other software/databases
• Demonstrated ability to manage changing priorities, proven organizational skills and attention to detail
• Demonstrated behaviors showing initiative and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Ability to write letters and other forms of communication with little oversight
• Intermediate typing and experience with Word, Excel & Outlook skills are required
• Ability to work outside of normal business hours as needed
• Approachable and professional demeanor for clients, insureds, risk managers and contractors
• All other computer applications – must have the aptitude and ability to learn as required

?

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Call Centre Claims Service Representative - Full-time - rotating shifts - future start - (Mississauga)

Job Description Summary:

Job Description:

We are always looking for great talent. Come join our Customer Representative team!

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 5 day rotating basis between the hours of 8am and 8pm - Saturday 8am-5pm.
This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience or call centre experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal required
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) Whitehorse

Job Description Summary:

Job Description:

• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;
• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

• Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

ClaimsPro LP

Claims Administration Supervisor - Full-time (Mississauga/remote)

Job Description Summary:

Job Description:

As the Supervisor, Claims Administration – Emergency Services, you will be responsible for managing the accurate and timely set up, dissemination and assignment of newly reported claims on a 24-7-365 basis as well as ensure the department is meeting and exceeding corporate and client guidelines and performance standards. 

Reporting to the Vice President, Claims Administration, you will jointly execute established objectives and related procedures to achieve a superior customer experience, supporting optimal customer retention, profitable growth and productivity. You will also provide ongoing coaching, training and development to the team, ensuring a high level of employee capacity and engagement.

The incumbent is required to be available 24-7-365 on a rotational basis for business hour coverage over national time zones which include evenings, weekends, holidays, and on-call emergency situations.

Responsibilities:

•    Supervise the set up and distribution of new and emergency claims assignments to internal adjusters and external clients (Insurer and Program) in accordance with predetermined KPI’s. 
•    Supervise the call center and after hours in dealing with call routing 
•    Monitor and sort ECS calls daily; ensure calls are properly distributed to clients and field attendance is provided when required
•    Field and answer client inquiries and resolve escalated issues
•    Interact with both internal and external stakeholders to investigate and resolve service lapses.
•    Update and manage telephony for client queues and intake 
•    Responsible for call coaching and reviewing customer service standards 
•    Ensure client instructions, scripting, and database are maintained and kept current 
•    Educate and train staff on the operation of the system and requirements
•    Support Manager with scheduling and supervision of staff to match capacity (resources) to demand. 
•    Educate and train staff on the operation of claims creation
•    Provide feedback to Manager in preparation for performance reviews with staff members
•    Support technical training and other development requirements
•    Ensure new employees have received comprehensive orientation and completion of onboarding program
•    Support the recruitment and selection of staff 

Education, knowledge and experience required: 
 
•    University degree/college diploma or combination of education and equivalent business experience
•    Minimum of 2 years’ supervisory experience (in a claims environment an asset)
•    Experience with telephony queues and call routing
•    Bilingual in English and French an asset
•    Chartered Insurance Professional (CIP) Program in progress and working towards full licensing an asset
•    Excellent written, verbal, and interpersonal communications skills.
•    Good working knowledge of Microsoft Office and excellent computer skills.
•    Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner 

Competencies required to succeed:

•    Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
•    Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
•    Initiative - being proactive in identifying and implementing solutions 
•    Teamwork - must genuinely intend to work cooperatively with others
•    Adaptability – embraces change and demonstrates a willingness to learn 
•    Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 

Accountabilities (and to whom):  

•    Vice President, Claims Administration
•    Manager, Claims Administration – Emergency Claims Service
•    Client base
•    National Sales and Operations

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Company:

ClaimsPro LP

Claims Service Representative

Job Description Summary:

Job Description:

Role Summary The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls. * Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week ** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) ** Competencies required to succeed This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines. He/she must: • Be action/results oriented, with ability to take initiative • Possess strong written and verbal communication skills • Have mature and friendly disposition in dealing with pressures at work • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance • Have intermediate computer skills and ability to learn new computer system • Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization; • Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions • Able to work in fast paced, evolving environment Responsibilities • Sign into phone queue and answer calls in accordance with client call scripts • Intake, setup and triage claims via email, fax, web submission, and telephone • Ensure claims are setup up accurately as per account instructions • Ensure claims are fully assigned within target timeframe • Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required • Triage property loss in accordance with severity scale • Arrange for contractor and vendor assignments • Arrange for the dispatch of field adjusters or vendor partners when required • Maintain database of service lapses reference for root cause, report trends and make recommendations to Management • Complete daily invoicing of client specific invoices • Achieve and maintain established service level metrics • Other duties as assigned Education, knowledge and experience required • Post-secondary education • Minimum 3 years previous experience in an administrative/customer service role • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal – French is an asset Environment/Work Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Service Representatives needed - Part Time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are always looking for great talent. Come join our Customer Representative team! 

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 7 day rotating basis 24 hours a day. Initial training will be onsite in Mississauga then we will sponsor a work from home environment

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience or call centre experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal required
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process 

× Apply Now

Company:

ClaimsPro LP

Executive General Adjuster

Job Description Summary:

Job Description:

• 10 years Adjusting experience with the last 3 handling large, complex and multi-faceted commercial losses

• Proven ability to market directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present
claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, lawyers, forensic accountants
and engineers, and other experts to ensure timely and effective claim
resolution
• Professional claims related designation such as CIP, FCIP, CFEI,
CLA, FCIAA, or post secondary qualification or equivalent national or
international designation
• Extensive specialist claim handling experience in two or more
specific disciplines including: mining, energy, commercial/industrial
losses, course of construction/wrap-up liability, boiler & machinery,
professional indemnity, directors & officers, fidelity & surety bonds,
crime, financial risks, inland/wet marine, cyber claims, environmental
losses, jewelers/furriers block, entertainment, heavy equipment,
medical malpractice, products recall, products liability
• Professional demeanor and ability to communicate clearly to all
stakeholders in a formal group setting
• Licensed in jurisdictions outside of home province
• Experience with mediation/alternate dispute resolution, provision of
evidence at discovery/trial, provision of sworn statement on claim
related matter

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Company:

ClaimsPro LP

Intermediate/Senior Adjuster (Red Deer)

Job Description Summary:

Job Description:

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in  Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.?

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Commercial General Liability, and Bodily Injury claims as well as the following competencies;
• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

× Apply Now

Company:

ClaimsPro LP

Senior Adjuster

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.?

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

  Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change