Company:

ClaimsPro LP

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

Company:

ClaimsPro LP

Desktop Auto Adjuster - Commercial & Personal Lines - Remote or Hybrid (Markham, ON)

We are currently looking to add an experienced Auto PD Desktop Adjusters to our team! This role can work remotely or in a Hybrid Model.

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

To succeed in this role, the ideal candidate should have experience in Commercial & Personal Auto Property Damage claims.

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, brokers, claimants, lawyers and other insurers to resolve claims.
• Investigate and settle complex losses
• Manage losses throughout Canada
• Ensure all cases are clearly documented and meet any or all legislative requirements
• Provide technical guidance and consultation to customers, brokers on risk management and control pertaining to trucking and commercial auto accounts
• Conduct evaluations and assessments of commercial auto operations for existing and/or potential business
• Formulate verbal and written recommendations based on technical expertise to help improve the account as required
• Translate assessment findings into a report that supports the commercial auto accounts
• As a representative of the company, provide quality customer service and experience to insureds and brokers as well as to internal customers such as claims adjusters and managers
• Maintain knowledge expertise in commercial auto operations
• Stay abreast to the knowledge of changes in provincial regulations and industry standards

Qualifications & Experience

• A college diploma or a university degree is an asset

• Minimum of 3 years' experience adjusting Commercial and Personal lines auto claims. Long- Haul Trucking an asset (but not required)

• Ability to handle or oversee moderate to complex claims

• Ability to communicate and negotiate effectively

• Excellent customer service skills

• Strong analytical and decision-making skills

• A friendly and positive attitude

• Excellent time management skills

• Knowledge of the provincial legislation governing auto insurance

• Great communicator with excellent interpersonal skills

• Driven with self-initiation and good problem-solving skills

• Customer focused and results driven

• Ability to work independently as well as within a team

• Proficient in MS Office (Word, Excel, PP)

• Adjuster’s license or have completed a minimum of the first four CIP courses as follows:

• C11: Principles and Practice of Insurance

• C12: Insurance on Property

• C13: Insurance Against Liability—Part 1

• C14: Automobile Insurance—Part 1

• C110: Essentials of Loss Adjusting

Advanced communication skills including:

• Effective written skills including those of a technical nature.

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Technical Claims Specialist, Property - Remote or Hybrid (Markham, ON)

We are currently looking to add an experienced Technical Claims Specialist - Property to our team to work in a REMOTE or HYBRID environment.

Role Responsibilities:

The successful candidate will be responsible for investigating and adjusting personal and commercial property claims, as well as associated third-party liability claims. They will deliver high-quality service in accordance with ClaimsPro and client standards, ensuring timely and fair claim settlements within corporate policy guidelines. Specifically, the Technical Claims Specialist will be expected to:

• Investigate, negotiate and settle claims

• Direct field investigations as required for exposure and within account guidelines parameters.

• Make initial contact as per account guidelines.

• Report to client as per account guidelines.

• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements

• Provide high level of customer service to clients and the insured.
   

Drawing on their experience and expertise in adjusting claims and understanding handling processes, the successful candidate also supports adjusting peers through:

• Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution.

• Supervising back up and support as required (providing support to the team, approve reserves and payments.)

• Assisting with the training and development of staff on accounts specific processes.

• Assisting with the resolution of claims issues / escalations.

• Providing secondary resource and contact for clients.
   

Qualifications and Experience:

• University degree or post-secondary education related to insurance is nice to have.

• Minimum of 3 years’ experience.

• CIP designation or working towards designation.

• Adjuster’s license or have completed a minimum of the below 4 CIP courses:

• C11: Principles and Practice of Insurance

• C12: Insurance on Property

• C13: Insurance Against Liability—Part 1

• C14: Automobile Insurance—Part 1

• C110: Essentials of Loss Adjusting (Nice to have)

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
   

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

In-Office/Bilingual Administrative Assistant (Dieppe, NB Canada)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

This is a Full-time in-office role.
  

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

•    A post-secondary diploma preferably in Office Administration

•    Experience in an administrative support environment would be an advantage
•    Previous experience within a dynamic team will be given preference.

•    You must be Bilingual in English and French.

•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Account Manager, National Accounts - Insurance (Hybrid, Markham, ON)

Why join ClaimsPro?

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• You are compensated for your billable hours and other costs.

• Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.

• Your continuous education fees are reimbursed to maintain your license.

• Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.

Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.

Role Responsibilities:

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.

• Establish and implementation of Best Handling Practices unique to each client.

• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.

• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations

• Conduct regular stewardship and client facing meetings

• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.

• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management

• Weekly review of the operational dashboard KPI targets  

• Potential leadership, guidance and mentoring of a dedicated adjusting team

• Act in a consultative and advisory capacity on claims matters and technical issues

• Participation in the RFP process for new business and existing client contract renewals

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation

• Minimum of 5-7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred

• Supervisory experience is an asset

• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces

• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

• Strong negotiation skills

• Ability to speak and write in French is an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Company:

ClaimsPro LP

Field Adjuster, Liability Claims, HYBRID (Calgary, AB)

We are currently looking to add a Liability Adjuster to our team! This role will be a combination remote and field work.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more!

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications, Experience & Details:

• Earnings may vary depending on billings

• The ideal candidate should have experience in Property Claims or Multi-Line Claims at least one of these areas:  Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 year’s experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

• Candidate must reside in Calgary

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

Executive General Adjuster, Specialty Risk Division, Full-Time (Calgary, AB)

ClaimsPro’s Specialty Risk Division (SRD) is Canada’s largest team of commercial loss professionals.  Our Complex, Commercial & Industrial (CCI) unit is comprised of Senior General and Executive General Adjusters - highly experienced individuals who possess professional backgrounds in law, engineering, finance and insurance.  Our CCI team is managed nationally with regional support in Western Canada, Central Canada, Quebec and Eastern Canada. CCI handles a diverse portfolio of commercial losses across Canada and internationally, coordinating teams of professionals to oversee all aspects of claims through efficient and timely resolution.

Our national CCI team is supported by Canada’s largest network of adjusters, coast to coast.  With ClaimsPro’s branch staff as a resource under the direction of CCI, our large loss capacity in Canada is unmatched.  We focus exclusively on commercial losses in Complex/Specialty lines, which includes, but is not limited to:

• Commercial Property
• Industrial Risks
• Business Interruption
• Course of Construction
• Wrap Up Liability
• Oil & Gas
• Renewable Energy
• Mining
• Professional Indemnity
• Pollution / Environmental Liability
• Cyber
• Appraisal

Managing Complexity with Simplicity - Commercial claims can be large and complex, involving multiple stakeholders and divergent needs.  CCI manages this complexity with a simple approach that leverages ClaimsPro’s national network of professional and technological resources. Clients ultimately benefit from a multi-disciplinary team of technical experts who understand the nuances of the local markets to the claim.  Our team is further empowered by iAdjust™, ClaimsPro’s intuitive and innovative claims management technology that simplifies all document administration, handling, and communication.

Managing Complexity with Accessibility - CCI facilitates the claims process, acting as the primary point of contact for all stakeholders.  This minimizes response times and streamlines reporting, allowing clients to develop a comfortable working relationship with CCI, promoting confidence among all parties and ensuring a swift and successful resolution to claims.

The successful candidate will have 10+ years’ experience with a proven track record of:

• Marketing directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution

• Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation
• Extensive specialist claim handling experience in two or more specific disciplines including: mining, energy, commercial/industrial losses, course of construction/wrap-up liability, boiler & machinery, professional indemnity, directors & officers, fidelity & surety bonds, crime, financial risks, inland/wet marine, cyber claims, environmental losses, jewelers/furriers block, entertainment, heavy equipment, medical malpractice, products recall, products liability
• Professional demeanor and ability to communicate clearly to all stakeholders in a formal group setting
• Licensed in jurisdictions inside and outside of home province
• Experience with mediation/alternate dispute resolution, provision of evidence at discovery/trial, provision of sworn statement on claim related matter
• Must be able to travel outside of Calgary as required

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Branch Manager, Full-Time, Markham or Whitby (Markham, ON)

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

Expert en sinistres - Division des risques spéciaux (SRD) - (Montréal, QC)

Expert en sinistres - Division des risques spéciaux (SRD) - (Montréal, QC)

Le poste en bref

Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des autoassurés.

Formation, connaissances et expérience requises :

• Expérience en règlement de sinistres - responsabilité civile
• Bonnes aptitudes en communications interpersonnelles
• Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédié au service à la clientèle

Responsabilités :

• Recueillir les versions des faits des assurés et/ou des témoins/tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et du service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients.
• Constater et déterminer l’étendue des dommages selon les normes de nos clients.
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

Compétences requises pour réussir :

• Un diplôme d’études universitaires ou d’études collégiales spécialisées en droit criminel, en droit et en sécurité, ou en administration des affaires. Votre éducation formelle en jugement; les compétences que vous avez acquises en travaillant dans le milieu juridique peuvent faire de vous un candidat idéal pour un poste d’expert en sinistres.
• Spécialisation dans les dossiers erreurs et omissions et/ou responsabilité des administrateurs et dirigeants.
• Permis d’expert en sinistres valide de l’AMF - catégorie 5A
• De 7 à 10 ans d'expérience en règlement de sinistres
• Permis de conduire valide
• Bilinguisme un atout
   

Compétences requises :

• Autonomie et sens des responsabilités;
• Capacité d'analyse et de jugement
• Souci du travail bien fait et respect des échéances;
• Bonnes aptitudes à la rédaction.

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents.

Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement

SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats.  SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique.  SCM accepte les CV soumis directement par les candidats.

Claims Adjuster – Specialty Risk Division (SRD) - (Montréal, QC)

Role Summary:

Investigate all types of personal and commercial insurance claims, assess damages and negotiate settlements on behalf of insurance companies or self-insured companies.

Education, knowledge and experience required:

• Experience in claims adjustment - Liability
• Good interpersonal communication skills
• Negotiation skills
• Good time management skills
• Demonstrate team spirit
• Dedicated to customer service

Responsibilities:

• Gather statements from insured parties and/or witnesses/third parties by interviewing them tactfully and attentively, in accordance with our clients' quality and customer service standards
• Investigate the facts and circumstances to determine the cause and liability for the claim; communicate well-founded recommendations to clients
• Assess and determine the extent of damage according to our clients' standards
• Negotiate a fair and satisfactory settlement for all parties involved
• Participate in business development by meeting regularly with current clients
• Perform assigned tasks in accordance with established work standards, policies and procedures

Competencies required to succeed:

• A university degree or college diploma specializing in criminal law, law and security, or business administration. Your formal judgement education and the skills you have acquired while working in the legal field may make you an ideal candidate for a Claims Adjuster position
• Specialization in errors and omissions and/or directors' and officers' liability files
• Valid AMF Claims Adjuster Licence - Class 5A
• 7-10 years experience in claims adjustment
• Valid driver’s licence
• Bilingualism an asset
   

Required Skills:

• Autonomy and sense of responsibility
• Analytical and judgement skills
• Commitment to a job well done and meeting deadlines
• Good oral and written communication skills in both French and English

SCM Insurance Services and its subsidiaries welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates throughout the recruitment and assessment process. All potential employees are subject to a background check.

Statement on unsolicited recruitment of candidates - Recruitment agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.