× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM, and 7PM to 3AM.
* Training will take place between 4pm to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - Property/Multi-line (Winnipeg, MB)

We are currently looking to add an Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Winnipeg team!  The candidate must be willing to obtain license as A level1/2 adjuster license (at least) in Manitoba is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate would have at least 2 years of experience in Property, Liability, Auto, Accident & Benefits (Section B), and / or bodily Injury claims. This position will adjust several types of claims.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Use supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least qualified to obtain at least Level 1 license in Manitoba.
• Ongoing commitment to education and learning.
• General Knowledge on the use of Xactimate and Xactanalysis ideal. 
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Ideally, prior experience in desktop or field claims adjusting, preferably in property.
• Adjuster’s license, or currently pursuing CIP designation
• Familiarity with independent adjusting industry would be ideal.
• Previous experience in building construction or restoration projects will be an asset.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Junior Liability Desk Adjuster, Full Time, Hybrid (Markham, ON

To succeed in this role, the ideal candidate should have experience as a Junior Liability Ajuster. Claims experience will be considered an asset, as well as the following competencies.

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Qualifications & Experience

• University degree or post-secondary education related to insurance.
• Minimum of 1 year experience.
• Equivalency in combination of education and experience will be considered.
• Must have taken the necessary CIP courses to qualify for adjuster licensing in Alberta and/or Ontario (those currently licensed in AB or ON will have an advantage).
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Document Clerk - P/T Casual (Abbotsford, BC)

Job Description - Document Clerk

The document clerk is responsible for sorting physical documents into the appropriate categories and scanning physical documents into an electronic file.  Flexible hours between 8am and 8pm. This is a 3-month contract with the possibility of extension.

Responsibilities

• Sort physical documents from storage boxes into appropriate categories.
• Scan physical documents in electronic files.
• Precisely back up electronic files using the defined naming convention.
• Perform quality checks on the work done (clear and complete documents, verification of the naming agreement, etc.)
• Ensure the accuracy and timely delivery of electronic files.

Education, knowledge and experience required:

• Basic knowledge of Microsoft Office and Adobe (Word, Adobe Acrobat, Excel, Outlook)
• Comfortable in using technology, including scanning machine and digital file management.
• Ability to work independently with minimal supervision.
• Attention to details, including data entry.
• Able to work with demanding deadlines with changing priorities.

Environment/Working Conditions

You need to be physically able to move and open storage boxes that weigh approximately 25 lbs. each, sort paper folders, stand for 4 to 6 hours in front of commercial scanning equipment, and sit at a desk to use a computer screen, keyboard and mouse.

× Apply Now

Company:

ClaimsPro LP

Branch Manager, Full-Time

Branch Manager

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Financial Management

• Responsible for the management and assist in the collection of account receivables
• Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
• Responsible for revenue contributions and EBITDA/margins

File Quality / Customer Service

• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
• Review fees for accuracy and quality

Technical Expertise and Support

• Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion

Adjuster Production

• Manage budgeted revenue expectations in conjunction with individual adjuster production
• Works with Supervisor, Administrative Support to coordinate effective file support for adjusters

Employee Development

• Prepare and discuss performance reviews with staff members
• Provides guidance and feedback regarding performance
• Support technical training and other development requirements
• Coordinate and facilitate staff meeting on a regular basis
• In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports

Resource Management

• Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
• Responsible for the recruitment and selection of staff

Business Development

• Responsible for meeting business development objectives as set out by the Corporation

Other

• Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
• Special projects as assigned by management
• Responsible for the communication of corporate policies and ensuring compliance

• CIP / FCIP designation or actively pursuing and/or nearing completion of same.
• Field Claims adjusting experience required.
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.
• Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
• Leadership skills - the ability to lead people effectively
• Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
• Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
• Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
• Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives.
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
• Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Intermediate Accident Benefit Field Adjuster (Kitchener)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

•  Investigate, negotiate and settle claims 
• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

•  University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies.

• Excellent Analytical Skills
• Excellent communication skills (verbal, written and presentation)
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent Relationship Building skills
• Sense of urgency and responsiveness
• General Knowledge of Ontario AB Legislation
• Ensure prompt and equitable handling and settlement of minor injury Accident Benefit Claims.
• Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage.
• Collect all information and evidence relevant to the loss.
• Negotiate with policy holders and third parties and direct and instruct outside vendors.
• Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.

Environment/Working Conditions

• ?This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Intermediate Accident Benefit Field Adjuster (London, ON)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

•  Investigate, negotiate and settle claims 
• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

•  University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies.

• Excellent Analytical Skills
• Excellent communication skills (verbal, written and presentation)
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent Relationship Building skills
• Sense of urgency and responsiveness
• General Knowledge of Ontario AB Legislation
• Ensure prompt and equitable handling and settlement of minor injury Accident Benefit Claims.
• Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage.
• Collect all information and evidence relevant to the loss.
• Negotiate with policy holders and third parties and direct and instruct outside vendors.
• Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.

Environment/Working Conditions

• ?This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Intermediate Casualty Field Adjuster (Ottawa)

× Apply Now

Company:

ClaimsPro LP

Supervisor, Administrative Support – Southwestern Ontario

Job Titles and number of people that report to this position:

• 25 -  Support staff
  • Remote - Based in London with some travel to surrounding areas
  • Hybrid throughout SWO branches, Barrie, Hamilton, Kitchener, London, Simcoe and Windsor
  • Position Summary: Management & oversight of Adjuster support team.

• Responsibilities:
• Provide day to day management of admin support team within the District of Southwestern Ontario
• Manage and oversee workflow in the pool and completion of pool tasks
• Mentor, train, and develop direct reports
• Respond to daily inquiries from adjusters as needed related to support staff and accounts.
• Interviewing and hiring of additional staff, as required in conjunction with the BM’s and DM.
• Complete yearly performance reviews for direct reports
• Manage daily scheduling needs (vacations, sick days, etc.) for direct reports.
• Responsible for aged accounts database; handle requests/inquiries for  back up information regarding outstanding A/R
• Complete monthly QA reviews for direct reports
• Responsible for acknowledging all new claims (intake) via email
• Identify and triage new claims according to line of business
• Coordinate and update the ECS call lists as required
• Process Bordereaux reports as required
• Coordinate scheduled audits (collection of required files, tracking the distribution of files, etc.)
• Support management with on-boarding of new hires, as needed
• Other duties as required by management
• Education, knowledge and experience required:
• Post secondary education or certification in related studies
• Minimum of 3 years previous supervisory experience required
• Previous experience in the insurance industry an asset
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
• Previous experience and comfort level using other software/databases
• CIP credits an asset
• Ability to obtain Ontario Insurance Adjuster License
• Competencies required to succeed:
• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Individual must demonstrate the ability to direct staff and work effectively in a team environment
• Passionate about people and quality, enjoy mentoring others and have previously demonstrated the ability to motivate individuals
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Demonstrated ability to be proactive in identifying and implementing solutions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Service Representative (ECS) - Full-Time, Remote, (Mississauga, ON)

Role Summary

The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be 4pm-12am, with mandatory shifts on weekends for at least 4-6 months.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies Required to Succeed:

This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.

The successful candidate must:

• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities:

• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, Knowledge and Experience Required:

• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
   

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process