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Company:

ClaimsPro LP

Administrative Assistant - (Surrey, British Columbia)

Role Summary
Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 
The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
Responsibilities 
•    Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
•    Handling billings for claims - prepares invoices for client billing 
•    Reception relief: answer phones and forward calls in a timely, professional and efficient manner 
•    Opening new client claims and set up in the system 
•    Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster 
•    Claim file management – filing and pulling information 
•    Administrative support to the Office Supervisor as needed 
•    Other duties as assigned

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Qualifications and Experience
•    A post-secondary diploma in Office Administration

•    Experience in an administrative support environment is mandatory
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Administrative Assistant - permanent - (Edmonton or Remote)

Ready to make a change in your next career move? Look no further, we are in search of a skillful and experienced Administrative Assistance to join our team in ClaimsPro in pursuit of providing an exceptional customer experience (both internal and external), growth and fun! This position couldn’t get any better, great pay, benefits, vacation and working remotely from home anywhere in Canada. This isn’t your day to day regular administrative role, Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

So what does a typical day look like?

•           Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.

•           Handling billings for claims - prepares invoices for client billing

•           Opening new client claims and set up in the system

•           Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster

•           Claim file management – filing and pulling information

•           Administrative support to the Office Supervisor as needed

•           Other duties as assigned

When you work with us, you’re working with the best. So here is what we are looking for:

•           Grade twelve diploma

•           A post-secondary diploma in Office Administration will be given preference.

•           Previous experience within a dynamic team will be given preference.

•           Experience in an administrative support environment

•           Previously demonstrated ability to execute high attention to detail

•           Demonstrated ability to manage changing priorities and proven organizational skills

•           Demonstrated behaviors showing initiative behaviors and follow-up skills

•           Demonstrated ability to maintain a high level of confidentiality

•           Demonstrated professionalism and work ethic

•           Proven ability to contribute to and work well within a team environment

•           Intermediate experience with Word, and strong Excel skills are required

•           All other computer applications –must have the aptitude and ability to learn as required

•           All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time (Mississauga/Remote)

Job Description Summary:

Job Description:

We are looking for Bilingual French/English speaking Customer Services Representatives to join this growing team! Multiple roles available.

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  
  * Please note that this position requires shift work on a seven (7) day rotating basis 24 hours a day.

  
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.  Initial training will be onsite in Mississauga then we will sponsor a work from home environment

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **


Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual Claims Triage Specialist - Full-time (Mississauga)

Job Description Summary:

Job Description:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French is required

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Company:

ClaimsPro LP

Call Centre Representative - Remote - 3 Month Contract

We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries. 

Job Description:

What will you do?
As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. 
You will be taking calls and redirecting them as needed and doing any escalations.

You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.

What We Offer?
At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

This is a contract opportunity and will require 37.5 hours of work per week.
If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - Full time Permanent - Yellowknife, NWT

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Previous adjusting experience preferred
• Proficient in Xact and Xactanalysis
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.?

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, Casualty, Commercial General Liability, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

  Environment/Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

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Company:

ClaimsPro LP

Claims Adjuster - Permanent - Burnaby

Job Description Summary:

Job Description:

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.  

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Duties :

• Manage a portfolio of intermediate and advanced property damage claims. Primarily water damage and fire claims.
• Residential and Commercial claims
• Adjusting of Specialty claims including Employee Theft, E&O, Fraud and Business Interruption
• Adjusting of some Liability claims
• Claims upto and in excess of $ 1,000,0000
• Report directly to various insurers. Produced detailed and timely reports

Qualifications :

• Minimum of 2 years’ experience as a property claims adjuster
• Experience with water damage and fire claims
• Experience in residential and commercial claims
• Some experience with specialty claims
• Experience with large losses (in excess of $ 250,000) is preferred
• Some experience with Liability claims is preferred
• CIP Designation is preferred or working towards same

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Company:

ClaimsPro LP

Claims Adjuster - Regina

Job Description Summary:

Job Description:

Role Summary 
We are currently looking to add a claims adjuster to our Regina team! Must be able to immediately qualify for a level 1 SK adjuster's license. 
 
The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.  

This position can either be desktop or road adjusting as determined by business needs.
 
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more 

Education, knowledge and experience required  

• At least 2 years' relevant experience in claims adjusting 
• Must be able to obtain a level 1 Adjuster's license in SK 
• Ongoing commitment to education and learning
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

Advanced communication skills including:  

• Effective written skills including those of a technical nature 
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
• Strong commitment to ongoing education and learning.

 
Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Service Representative - Full-time (Mississauga/Remote)

Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Director, Business Development - Alberta

Job Description Summary:

Job Description:

ClaimsPro is its people. Together, we deliver world-class service through an uncompromising commitment to quality and innovative business solutions for our customers and stakeholders.

When you invest your career in ClaimsPro, you join the largest independent adjusting firm , ClaimsPro's team of 800+ adjusters provides our clients with local expertise and truly national coverage. We also continue to expanded throughout the USA.

Reporting to the Senior Vice President, National Business Development, the Director Business Development (DBD), Western Region provides support and leadership for an established sector targeting Claims Managers, Adjusters, Examiners, Risk Managers, Brokers and Corporations across Canada and the USA.  This role requires hands-on insurance industry experience with a track record of VP and C-Suite client development, sales execution, strategic negotiations, and the ability to provide continued enterprise growth and opportunity across the organization.

Mobility is also necessary as travel is often required and may occur outside of regular business hours.

Job Responsibilities:

Sales:

• Develop highly productive relationships and partnerships across all vertical markets with Insurers, Claims Leaders, Adjusters, Claims Examiners, Risk Managers/Brokers in leading alignment of services and products
• Development and expansion of new business opportunities for Claimspro and SCM group of companies
• Development and implementation of short and long-term strategic sales initiatives for Insurers, Corporate Canada, Risk Manager and Broker communities
• Develop and lead Client presentations, systems/technology demonstrations, process and workflow solutions Development and achievement of annual sales forecasts, budgets, and business plans

Account Management:

• Responsible for key account management, and expansion of organic growth opportunities
• Accountability for all sales initiatives relating to the service of Western Region Accounts, overall direction and process improvement of accounts
• Drive corporate retention objectives through the continued maintenance and monitoring of existing Client business strategies and business plans
• Monitoring account financial performance including expense management and receivables

Additional Responsibilities:

• Participate in marketing events; seminars, trade shows, conferences and industry functions
• Develop relationships and cross sell with the other SCM companies

Qualifications & Experience

• A degree in Business (or related discipline) is recommended
• Minimum of 3-5 years sales and account management experience
• 3+ years Insurance industry experience; within claims is an asset
• Demonstrates strong presentation skills and a solutions and service orientation
• Strong interpersonal skill enables the building of new relationships
• Strong financial analytical skills
• Excellent oral and written communication skills
• Advanced Excel, Word and PowerPoint skills
• A Certified Sales Professional (CSP) designation, and CIP/FCIP designation or actively pursuing is another big asset