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Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : pour la transcription de dictées anglaise et française ( atout)

Responsabilités
• Rédaction et transcription de rapports.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Environment/Work Conditions
SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French ( asset )
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

C'est un role a temps partiel.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

× Apply Now

Company:

ClaimsPro LP

Adjointe Administrative

Job Description Summary

Job Description:

• Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

  Formation, connaissances et expérience requises
  • Secondaire V
  • Un minimum de 2-4 années d'expérience
  • Excellente connaissance des logiciels MS Office - surtout Word
  • Vitesse et précision
  • Bon esprit d'équipe
  • Bilingue : pour la transcription de dictées anglaise et française ( atout)
  
  Responsabilités
  • Rédaction et transcription de rapports.
  • Monter des dossiers pour envoyer aux clients.
  • Préparer des lettres.
  • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
  • Courtoisie envers les clients internes et externes
  • Exactitude dans la production d’information
  • Fiabilité envers l’équipe
  
  Compétence requises pour réussir
  • Sens de l’organisation
  • Souci du détail
  • Approche axée sur la prestation de services de qualité aux clients
  • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
  • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens
  
  
  SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation
  ___________________________________________________________________

  
  Role Summary
  *The successful candidate must be bilingual in English and French*
  The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.
  
  Competencies required to succeed:

  
  • Excellent skills in organizing and controlling work
  • Attention to detail
  • Strong customer service skills including a strong sense of urgency on sensitive matters
  • Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
  • Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact
  
  Responsibilities :

  
  • Prepare the opening of claims files attaching the required document
  • Write and send letters
  • Dictation of claims and required documents
  • Transcribe and prepare claims reports according to adjusters’ instructions.
  • Preparing invoicing on files
  • Collect on outstanding accounts receivables
  • Make photo copies and scans of documents
  • Performs general office duties including answering phone calls, filing, etc.
  
  Education, knowledge and experience required:

  
  • High school diploma
  • Bilingual – ability to work in English and French ( asset )
  • Experience in dictation is an asset
  • Mastery of MS Office software – especially Word
  • Accuracy and rapidity of work
  • Excellent team spirit
  
  
  SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Adjointe administrative

Job Description Summary

Job Description:

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

A partir de Decembre 2019 - Emplacement physique du poste : 4 Place Laval, Laval, Qc

Formation, connaissances et expérience requises:

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les accomodations sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

× Apply Now

Company:

ClaimsPro LP

Adjuster

Job Description Summary

Liability Bodily Injury Adjuster

Job Description:

• Role Summary

This role is responsible in handling medium to complex liability bodily injury claims.

The successful candidate provides SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities
 
Competencies required to succeed

• Effective analytical skills including identification of cause and effect dynamics.
• Proven investigative skills
• Ability to read and interpret policy coverage.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Good written and oral communication skills.
• Able to draw valid conclusions and effectively communicate them
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

 
Responsibilities

• Investigate, negotiate and settle liability claims 
• Direct field investigations as required for exposure and within account guidelines parameters.
• Make initial contact as per account guidelines.
• Report to client as per account guidelines.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and insured’s

× Apply Now

Company:

ClaimsPro LP

Administrative Assistant - Surrey

Job Description Summary

Job Description:

Role Summary
Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 

The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
Responsibilities 

• Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
• Handling billings for claims - prepares invoices for client billing 
• Reception relief: answer phones and forward calls in a timely, professional and efficient manner 
• Opening new client claims and set up in the system 
• Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster 
• Claim file management – filing and pulling information 
• Administrative support to the Office Supervisor as needed 
• Other duties as assigned

Qualifications & Experience 

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Auto Property Damage Adjuster

Job Description Summary

Why join ClaimsPro? We are proud of our people and it shows: • you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories; • your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit; • you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers; • you will be supported by experienced local claims support, centralized after hours support, and dictation services; • your claims load is driven by senior executives and business development staff from coast to coast; • you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending; • you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence. • your continuous education fees are reimbursed to maintain your license; • your workload is balanced to ensure you can maintain a high quality level and manage your abeyance; Visit www.scm.ca or www.claimspro.ca to learn more

Job Description:

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto PD Claims, Commercial Lines, as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 3 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative

Job Description Summary

Job Description:

Do you have strong Communication skills? Are you a Team Player with excellent Time Management, Quality Control and Organizational skills?

Do you thrive in a Fast-Paced and Client Focused environment where the ability to juggle Multiple Priorities is key? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do?

As a Bilingual Claims Service Representative, your attention to detail and organization skills will be put to the test providing immediate and customer-focused assistance in either French or English, to policyholders who are calling to report insurance claims. You will document initial loss details and activities to ensure that callers experience both timely and accurate attention, and that protocol is followed with regards to issues requiring immediate adjuster attention and coordination with vendors. You will also be responsible for maintaining an information database and ensure that all client requests are addressed and processed against service agreements. 

You have completed a post-secondary education and have a minimum of one year of administrative experience. You are fully bilingual, with superior verbal and written communication skills in both French and English. You possess a high level of attention to detail and you ideally have knowledge of the insurance industry. Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11).

What We Offer?

At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

You will work in shifts on a seven (7) day rotating basis between the hours of 7:00 am and 9:00 pm. This is a full-time opportunity and will require 37.5 hours of work per week. Initially, you will work in the Mississauga office during the training period, with the possibility of being home-based afterwards. We offer competitive wages, and a company matching RRSP plan, along with group medical and dental benefits.

If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of face-to-face interviews.

Join our team and let your talents shine!

 
*SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

#NOPS

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Company:

ClaimsPro LP

Branch Manager (St.John's, NL)

Job Description Summary

Job Description:

Working for a national company, within a team oriented environment, the Branch Manager profile focuses on the management of branch services that deliver high quality, customer service oriented adjusting services within a critically fast paced environment driven by external events.

• To lead and manage staff, proactive customer contact with respect to quality and service issues while building the individual business reputation, training and development of staff and overseeing efficiency of operations.
• To foster a culture of recognition and high performance in an effort to retain employees.
• Mobility is an important criterion of the role. Travel is often required on a daily basis and at times may occur outside of regular business hours.
• The profile requires an individual with demonstrated leadership skills, a dynamic management style, and proven effectiveness and productivity within a management portfolio.

Responsibilities
Financial Management
• Responsible to meet or exceed revenue contributions and margins as applicable to the branch
• Responsible for the management and collection of account receivables
• Responsible for the management of adjusters billings and maintaining the level of interims as per company standards

File Quality / Customer Service
• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency

Technical Expertise and Support
• In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion

Adjuster Production
• Manage budgeted revenue expectations in conjunction with individual adjuster production
• Manage own file handling as required by management and meet production targets in line with corporate expectations

Employee Development
• Coach and develop employees by providing on-going feedback on technical and quality issues
• Prepare and discuss performance reviews with staff members
• Support technical training and other development requirements

Resource Management
• Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
• Responsible for the recruitment and selection of adjusters for the branch
• Provide leadership to cross-functional staff and ensure maximization of performance, motivation and production

Education, knowledge and experience required
• A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience as an Adjuster within the insurance services industry. Candidates must hold a valid Level 3 Adjuster’s Certificate and:
• Associate or Fellow of the IIC or CIP or FCIP;
• Have successfully completed the C-32 (Bodily Injury Claims) and either C-46 (Claims 2) or C-41 (Property Loss Adjustment) of the IIC or C-111 (Advanced Loss Adjusting);
• Have acted as an adjuster for at least 60 consecutive months within the 10 year period immediately preceding the date of application OR eligible to write Level 3 exam.
• Specialty in property preferred, multiline also acceptable.
• Proven adjusting skills.
• Strong communication skills both written (including technical) and oral
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.
• Demonstrated abilities in business development activities.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Chef d'équipe

Job Description:

Travaillant au bureau régional de Montréal le chef d’équipe conseille les experts en sinistres et répond à leurs questions quant aux procédures à suivre dans le traitement des dossiers et au niveau du service aux clients

RESPONSABILITÉS PRINCIPALES:

• Effectuer la gestion quotidienne de l’équipe (répartition de la charge de travail, gestion du temps de présence, vacances, temps supplémentaire, etc.)
• Participer aux évaluations de performance (ACE) et à l’établissement des objectifs annuels des membres de son équipe. Motiver les membres de son équipe en fonction des orientations de l’entreprise
• Informer le directeur des besoins de formation et d‘organisation du service et suggérer des pistes d’amélioration. Effectuer ensuite le suivi de la mise en place de ces modifications
• Élaborer les plans de formation et/ou de gestion de la performance pour les employés
• Participer à des projets spéciaux à la demande de son supérieur
• Participer aux rencontres de chefs d’équipe et transmettre l’information à son équipe.
• Travailler en collaboration avec le ou les autres chefs d’équipe dans la planification et la promotion des meilleures pratiques
• Participer au processus d’embauche d’expert
• Rencontrer les objectifs de production établies par le directeur

Exemples :

• Établir les objectifs et procéder à l’évaluation des membres de l’équipe
• Répartir le travail
• Organiser l’horaire de l’équipe
• Planifier et approuver les vacances et les absences
• Transmettre l’information de la direction aux experts
• Effectuer la vérification des plaintes de niveau 1
• Emettre les directives aux experts de son équipe
• Analyse du rapport de rendement (production, abeyance, qualité) par expert et identification des cas problématiques

Compétences requises pour réussir

• Permis d’expert en sinistres, catégorie 5a
• 7 à 10 années d'expérience dans les règlements de sinistres en assurance des particuliers et en assurance des entreprises
• Expérience en Gestion d’une équipe de 1 à 3 ans serait un atout.
• Bilinguisme un atout – anglais/français (oral et écrit)
• À l'aise dans l'utilisation des outils Microsoft
• Titre PAA un atout

SCM Services d'assurances et ses affiliés accueillent et encouragent les demandes d’emploi de personnes défavorisées. Des mesures d'adaptation sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.