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Company:

ClaimsPro LP

National Account Coordinator

National Account Coordinator – Full-time - Remote from BC, Alberta or Ontario

Role Summary 

The ClaimsPro office is a is seeking a Key Account Coordinator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs. Please note, in the event of high-volume claims or weather-related catastrophes, the employee may need to be available to work outside of regular business hours (possibly including weekends).

Here are great reasons to work for ClaimsPro:

• you will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by other experienced local claims support, centralized after hours support, and dictation services;
• you are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• your continuous education will be considered and likely funded, especially CIP course work.
• your workload is balanced to ensure you can maintain a high quality level;

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

Visit www.scm.ca or www.claimspro.ca to learn more 

Competencies required to succeed 

• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others; 
• Adaptability – embraces change and demonstrates a willingness to learn 
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 

 
Responsibilities 

• Your role will include:
• Assist with on boarding of new insurer clients 
• Assist with the creation and maintenance of client guidelines
• Manage the centralization of claims intake and triage by distributing claim creation tasks to the appropriate branches
• Centralized Payment Desk responsibilities
• Preparation of data and tracking data for client pricing models
• Communicating with IT to ensure that all aspects of client account set up are in place 
• Assist with providing training and ongoing support for Client Access
• Subject matter specialist on use and administration of client claims management systems
• Regular preparation of client specific data for client operational reports
• Production of monthly, quarterly and yearly client operational reports
• Assist internal stakeholders with client related procedural issues and protocol
• Perform account/file reviews to determine operational compliance    

 
Education, knowledge and experience required 

• Post-secondary education
• Insurance industry experience/exposure preferred
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years’ experience in a customer service/support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases

 
Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Adjoint(e) Administratif(ve)- Dictaphoniste

Le poste en bref

Transcrire la dictée numérique en français.

 Formation, connaissances et expérience requises

• Sécondaire V
• 2 années d’expérience
• Bonne connaissance des outils Microsoft Office
• Expérience en dictée numérique

 Responsabilités

• Transcrire à partir du dictaphone des rapports de réclamation très complexes ou techniques selon les normes reconnues du SCM.

• Compléter toutes sortes de formulaires tels que preuves de perte, quittances, etc.

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

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Company:

ClaimsPro LP

Auto PD Adjuster (Edmonton, AB)

We are currently looking to add an experienced Auto PD Desktop Adjuster to our team!!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate must have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies:

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Sense of urgency and responsiveness

Qualifications & Experience

• Adjuster’s license, or currently pursuing or have completed the CIP designation.

• Minimum of 3 years experience.

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Build your Career at ClaimsPro (AB, BC, SK, MB, Canada)

Looking for all levels of talent and individuals that want to build their careers in the Insurance industry. Multiple roles across Canada - Offering flexible and hybrid working arrangements (AB, BC, SK, MB).

Are you motivated and want to advance and develop your skills and experience? If so this is the company you want to work for! We encourage career development and have a clear career path for you!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Looking to hire these types of individuals who are motivated to advance and develop themselves

• Call Centre Representatives - should have 1 year of customer services experience

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

For Adjuster roles roles we are looking for this level of experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience ****will consider junior level candidates that are looking to get into the Insurance field and commit to taking CIP courses to be able to obtain their licensing credentials

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Saskatoon, SK, Canada)

We are looking to add an Adjuster to our team!!

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more
 

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

 

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Victoria, BC, Canada)

We are looking to add an Adjuster to our team!!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

You will be part of a team of over 700 independent adjusters from across Canada.
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
You will be supported by experienced local claims support, centralized after hours support, and dictation services.
Your claims load is driven by senior executives and business development staff from coast to coast.
Your workload is balanced, and you will be compensated for your billable hours.
You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Multi-line Field Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines. Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills 

• Effective communication skills (verbal, written and presentation) 

• Organizational skills 

• Interpersonal skills 

• Relationship Building skills 

• Sense of urgency and responsiveness

Qualifications & Details

Competitive pay: $65K-$100K per year

Earnings may vary depending on billings

Must hold a valid Adjuster’s license, or have successfully completed the exam to obtain the license
Minimum of 1 year experience.
Equivalency in combination of education and experience will be considered.
Ongoing commitment to education and learning.
Effective analytical skills, including identification of cause and effect dynamics 
Good investigative manner 
Able to draw valid conclusions and effectively communicate them. 
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
Advanced communication skills including: 

Effective written skills including those of a technical nature
Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. 
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 
Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - Bodily Injury (Saskatoon, SK, Canada)

We are looking to add an Adjuster to our team!!

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - Multi-Line (Prince George, BC, Canada)

We are looking to add an Adjuster to our team!!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Sense of urgency and responsiveness

Qualifications & Details:

• Must hold a valid Adjuster’s license, or have successfully completed the exam to obtain the license
• Minimum of 1 year experience.
• Competitive pay: $65K-$100K per year
• Earnings may vary depending on billings
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - Property (Fort McMurray, AB, Canada)

We are looking to add an Adjuster to our team!!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary  

Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting property claims. 
 
Furthermore, he/she will provide SCM standard quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards. The successful candidate will also initiate and follow-up on business development opportunities. Other duties may be required as needed. 

Competencies Required to succeed

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills 
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Responsibilities 

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Responsibilities include:

• Prompt contact and follow up with policy holders and claimants 
• Investigate the cause and report to clients with solid recommendation.
• Scope and establish quantum of damages.
• Negotiate fair and satisfactory settlements
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required  

• At least 2 year's relevant experience in claims either as an adjuster/broker or restoration contractor
• Must have passed the Alberta Adjuster's license exam  
• Ongoing commitment to education and learning. 
• Effective analytical skills, including identification of cause and effect dynamics 
• Good investigative manner 
• Able to draw valid conclusions and effectively communicate them. 
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.