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Company:

ClaimsPro LP

Accident Benefit Adjuster - FT/Permanent (London, ON)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Visit www.scm.ca or www.claimspro.ca to learn more

Job Responsibilities

• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning

Competencies

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits, and Bodily Injury claims as well as the following competencies:

• ?Excellent Analytical Skills
• Excellent communication skills (verbal, written and presentation)
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent Relationship Building skills
• Sense of urgency and responsiveness
• Ensure prompt and equitable handling and settlement of minor injury, non-catastrophic and catastrophic Accident Benefit Claims.
• Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage.
• Collect all information and evidence relevant to the loss.
• Negotiate with policy holders and third parties and direct and instruct outside vendors.
• Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.

Environment /Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Adjusters needed - multiple roles - across Canada - remote & hybrid (ON, QC, AB, BC, SK)

Looking to hire Claims Adjusters! We have multiple roles across Canada (Ontario, Quebec, Alberta,  British Columbia, Saskatchewan)

We are always looking to add experienced Adjusters to our team. Welcoming Field Adjusters and Desktop Adjusters in all locations across Canada.  Offering flexible and hybrid working arrangements.

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

Qualifications and Experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Environment/Work Conditions  

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations.

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Company:

ClaimsPro LP

Administrative Assistant - FT/Permanent (Winnipeg, MB)

Role Summary
 

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

•    A post-secondary diploma preferably in Office Administration

•    Experience in an administrative support environment would be an advantage
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

Qualifications and experience:

• Grade twelve diploma
• A post secondary diploma in Office Administration will be given preference.
• Previous experience within a dynamic team will be given preference.
• Minimum 4 - 6 year’s experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate experience with Excel, Word, PowerPoint is required
• All other computer applications –must have the aptitude and ability to learn as required (i.e. Visio).

• Detail Oriented
• Customer Service oriented
• Action oriented

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Company:

ClaimsPro LP

Administrative Assistant - Part Time (Nelson, BC)

Role Summary
 

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

This is a maternity leave coverage for one year. Successful candidate will be expected to work at least three times a week in our office in Nelson, BC. Medical and dental benefits will be provided along with hourly pay between $15 and $18 per hour (depending on qualification and experience). This is an URGENT vacancy to be filled.
 
Responsibilities:

 

·         Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

·         A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner

·         Professional telephone manner and excellent communication skills both written and verbal

·         Ability to problem solve and work well independently and in a team environment

·         Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

·         Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

·         Ability to work well under pressure and maintain composure in a fast paced and changing environment

·         Maintaining applicable information and data entry within internal claims management software.

·         Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

·         Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

·         Transcribing reports and statements when required

·         Processing client invoicing for claims and prepare files for closure

·         Administrative support to the district manager, assistant branch manager and property supervisor as needed

·         Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

·         Reception relief answer phones and forward calls in a timely, professional and efficient manner

·         Other duties as assigned

Qualifications and Experience:

•    A post-secondary diploma in Office Administration

•    Experience in an administrative support environment is mandatory
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

 

Environment/Work Conditions  
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.  Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time - Immediate Hire (Mississauga)

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a rotating basis between the hours of 8am to 8pm  - (Sunday to Saturday).
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

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Company:

ClaimsPro LP

Chef d'équipe/Team Lead - (Laval, Quebec)

Travaillant au bureau régional de Laval le chef d’équipe conseille les experts en sinistres et répond à leurs questions quant aux procédures à suivre dans le traitement des dossiers et au niveau du service aux clients

Compétences requises pour réussir

• Permis d’expert en sinistres, catégorie 5a
• 7 à 10 années d'expérience dans les règlements de sinistres en assurance des particuliers et en assurance des entreprises
• Expérience en Gestion d’une équipe de 1 à 3 ans serait un atout.
• Bilinguisme un atout – anglais/français (oral et écrit)
• À l'aise dans l'utilisation des outils Microsoft
• Titre PAA un atout

RESPONSABILITÉS PRINCIPALES:

• Effectuer la gestion quotidienne de l’équipe (répartition de la charge de travail, gestion du temps de présence, vacances, temps supplémentaire, etc.)
• Participer aux évaluations de performance (ACE) et à l’établissement des objectifs annuels des membres de son équipe. Motiver les membres de son équipe en fonction des orientations de l’entreprise
• Informer le directeur des besoins de formation et d‘organisation du service et suggérer des pistes d’amélioration. Effectuer ensuite le suivi de la mise en place de ces modifications
• Élaborer les plans de formation et/ou de gestion de la performance pour les employés
• Participer à des projets spéciaux à la demande de son supérieur
• Participer aux rencontres de chefs d’équipe et transmettre l’information à son équipe.
• Travailler en collaboration avec le ou les autres chefs d’équipe dans la planification et la promotion des meilleures pratiques
• Participer au processus d’embauche d’expert
• Rencontrer les objectifs de production établies par le directeur

Exemples :

• Établir les objectifs et procéder à l’évaluation des membres de l’équipe
• Répartir le travail
• Organiser l’horaire de l’équipe
• Planifier et approuver les vacances et les absences
• Transmettre l’information de la direction aux experts
• Effectuer la vérification des plaintes de niveau 1
• Emettre les directives aux experts de son équipe
• Analyse du rapport de rendement (production, abeyance, qualité) par expert et identification des cas problématiques

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des adaptations sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Veuillez noter que les candidats retenus devront soumettre une preuve de vaccination comme condition de leur offre d'emploi avant leur date de début, sous réserve de tout accommodement valide en matière de droits de la personne.

Working at the Laval regional office, the team leader advises claims adjusters and answers their questions regarding the procedures to be followed in handling cases and in terms of customer service.

Skills required for success:

• Claims adjuster's license, category 5a
• 7 to 10 years of experience in personal and commercial lines claims settlements
• Experience in Managing a team of 1 to 3 years would be an asset.
• Bilingualism an asset - English / French (oral and written)
• Comfortable using Microsoft tools
• PAA title an asset

MAIN RESPONSIBILITIES:

• Perform the daily management of the team (distribution of the workload, management of attendance time, vacation, overtime, etc.)
• Participate in performance evaluations (ACE) and the establishment of annual objectives for team members. Motivate the members of his team according to the orientations of the company.
• Inform the director of the training and organizational needs of the service and suggest areas for improvement. Then follow up on the implementation of these changes.
• Develop training and / or performance management plans for employees.
• Participate in special projects at the request of his superior.
• Participate in team leader meetings and pass the information on to your team.
• Work in collaboration with the other team leader (s) in planning and promoting best practices.
• Participate in the expert hiring process.
• Meet the production objectives established by the director.

Examples:

• Set goals and assess team members.
• Distribute the work.
• Organize the team's schedule.
• Plan and approve vacations and absences.
• Transmit information from management to experts.
• Perform level 1 complaint verification.
• Issue directives to the experts of his team
• Analysis of the performance report (production, abeyance, quality) by expert and identification of problematic cases.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Claim Creation Specialist- Full-Time (Mississauga/Remote)

Under the supervision of the Claim Creation Supervisor, with broken line to IMS and RPA group, the Claim Creation Specialist supports the national operations to ensure that new claims are set up, inquiries and all system components are addressed daily.  The Claim Creation Specialist is also responsible for providing exceptional customer service to our clients and internal / external customers.

Organizational Alignment:

• Operational effectiveness and efficiency  
• Customer Service:  offering “best-in-class” experience/services to our customers.
• Quality:  Providing timely and quality responses to customers.

Key Performance Factors:

• Create and build relationships within IMS
• Meet or exceed set up timelines

Job Responsibilities and Expectations

• Triage new claims and ensure they are set up daily.
• Provide policy wordings on each new claim to the handling adjuster.
• Address inquiries from internal and external customers.
• Work in conjunction with other departments to support client needs.
• Data integrity functions (daily opened report, SLA reviews, CAT data integrity).
• Complete subrogation referrals.
• Communicating with IT to ensure that all aspects of client account set up are in place. 
• Communicate with RPA group to ensure all aspects of RPA are working accordingly
• Participate in cross training for account set up
• Assist with providing training to new hires or other internal customers.
• Complete any miscellaneous project work.
• All other duties as may be required, from time to time.

Qualifications and Experience

• Insurance industry experience / exposure preferred.
• Previous experience / exposure to desktop adjusting an asset.
• Minimum of 1-year experience in a customer service / support role required.
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint).
• Strong computer skills with an aptitude and ability to learn new software / databases.

Competencies

• Communication Skills - the ability to communicate effectively (written and oral techniques) with both internal and external associates.
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
• Teamwork - must genuinely intend to work cooperatively with others.
• Adaptability – embraces change and demonstrates a willingness to learn.
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner.

Environment / Working Conditions

• Ability to work from home.
• Flexible Hours
• Positive team dynamics.
• All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) - Yellowknife

Role Summary
ClaimsPro is a leading provider of claims adjusting services across Canada. We are a fast-paced environment that benefits from strong leadership and powerful ideas. ClaimsPro has over 30 years of history, but we’re not stuck in the past. Innovation is more than a buzzword, it guides how we do business, so bring your expertise, ideas, and experience and let’s get to work.

A market leader in innovation and technology, we are looking to enhance our ClaimsPro team in Yellowknife.

Here are great reasons to work for ClaimsPro:

• Be part of a team of over 300 Claims Assistants & 800+ independent adjusters from all 10 provinces, 2 territories;
• Grow your career. Become a senior adjuster, other admin roles - the sky is the limit;
• Work on the industry-leading iAdjust™ software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• Be supported by other experienced local claims support, receive centralized after hours support, and dictation services;
• Be compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• Continuous education opportunities will be considered and likely funded, especially CIP course work.
• Workload is balanced to ensure you can maintain a high quality level;
• Our local office in Yellowknife will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.  

Responsibilities

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured  

Requirements 

• 2 years’ experience in the insurance industry or other relevant industries
• Equivalencies will be considered on review of educational level, experience, and CIP credits
• Must be able to obtain the appropriate level of Adjuster's license.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

To be successful in this job, you will need to be someone with the following skills:

• Client service. Know the roles of all affected and involved parties;
• Teamwork. Play all the roles needed for success;
• Communication. Quick and accurate communication is key, whether it be email, mail, or phone;
• Continuous learning, taking the knowledge gained and creating skills & behaviours

*Relocation costs will be considered/covered to accommodate the successful candidate when chosen* 
 
Environment/Work Conditions  
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster - F/T Permanent (Kapuskasing / Timmins / Cochrane Areas, ON)

?Overview

We are currently looking to add a Claims Adjuster to our team! This job requires physical presence anywhere near Kapuskasing, Timmins or Cochrane areas.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

•    You will be part of a team of over 700 independent adjusters from across Canada.

•     Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

•     You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

•    You will be supported by experienced local claims support, centralized after hours support, and dictation services.

•    Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced and you will be compensated for your billable hours.

•   You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

 •    Our local office in Peterborough will welcome you, provide you with a nice office, friendly coworkers and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Job Responsibilities:

Direct field investigations as required for exposure and within account guidelines parameters. Make initial contact as per account guidelines. Report to client as per account guidelines. Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements. Provide high level of customer service to clients and the insured.

Qualifications and Experience:

University degree or post-secondary education related to insurance. Equivalency in combination of education and experience will be considered.

Employment Type

Full-time

Job Functions

• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics.
• Good investigative manner.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• General knowledge on the use of Xactimate and XactAnalysis. Certification in Level 1 or Level 2 preferred.
• General familiarity and comfort with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive).
• Previous adjusting experience
• Advanced communication skills including:
  • Effective written skills including those of a technical nature.
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

Environment/Work Conditions  

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

• SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

• Seniority Level: Mid-Senior level

• Industry

• Insurance
• Administrative

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Claims Adjuster - F/T Permanent (Sudbury, ON)

?Overview

We are currently looking to add a Claims Adjuster to our team! This job requires physical presence anywhere near Sudbury, Ontario area.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

•    You will be part of a team of over 700 independent adjusters from across Canada.

•     Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

•     You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

•    You will be supported by experienced local claims support, centralized after hours support, and dictation services.

•    Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced and you will be compensated for your billable hours.

•   You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

 •    Our local office in Peterborough will welcome you, provide you with a nice office, friendly coworkers and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Job Responsibilities:

Direct field investigations as required for exposure and within account guidelines parameters. Make initial contact as per account guidelines. Report to client as per account guidelines. Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements. Provide high level of customer service to clients and the insured.

Qualifications and Experience:

University degree or post-secondary education related to insurance. Equivalency in combination of education and experience will be considered.

Employment Type

Full-time

Job Functions

• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics.
• Good investigative manner.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• General knowledge on the use of Xactimate and XactAnalysis. Certification in Level 1 or Level 2 preferred.
• General familiarity and comfort with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive).
• Previous adjusting experience
• Advanced communication skills including:
  • Effective written skills including those of a technical nature.
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

Environment/Work Conditions  

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations.