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Company:

ClaimsPro LP

Claims Adjuster, Full-Time, (Edmonton, AB)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Sense of urgency and responsiveness

Qualifications & Experience

• Adjuster’s license, or currently pursuing or have completed the CIP designation.
• Minimum of 1 year experience.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Commis de Documents / Document Clerk (Laval, Quebec, Canada)

The Document Clerk is responsible for sorting the physical documents into the appropriate categories and scanning the physical documents into an electronic file. Flexible hours between 8 a.m. and 8 p.m. This is a 1-month contract with the possibility of extension. Applicants should be ready to start work as soon as possible.  This job pays $19 per hour.  Bilingual skills would be ideal but not required.

Work location: 4 Place Laval, Bureau 350, Laval QC.

Responsibilities

• Sort the physical documents from the storage boxes into the appropriate categories.
• Scan physical documents into electronic files.
• Accurately back up electronic files using defined naming convention.
• Perform quality checks on the work performed (clear and complete documents, verification of the naming convention, etc.)
• Ensure the accuracy and timely delivery of electronic files.

Education, knowledge and experience required

• Experience with basic software (Word, Adobe Acrobat, Excel, Outlook)
• Computer skill.
• Ability to work independently with minimal supervision.
• Being able to pay great attention to detail
• Work under demanding deadlines with changing priorities.

Environment / working conditions

You need to be physically able to move and open storage boxes, sort paper files, use commercial scanning equipment, and sit at a desk to use a computer monitor. computer, keyboard and mouse.

SCM Insurance Services and its affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants throughout the recruitment and assessment process.

Le commis de documents est chargé de trier les documents physiques dans les catégories appropriées et de numériser les documents physiques dans un fichier électronique.  Horaires flexibles entre 8h et 20h. Il s'agit d'un contrat de 1 mois avec possibilité d’extension.  Les candidats doivent être prêts à commencer à travailler le plus tôt possible. Ce travail paie 19 $ de l'heure. Des compétences bilingues seraient idéales mais pas obligatoires.

Lieu de travail : 350 Place Laval, Bureau 350, Laval QC.

Responsabilités

• Trier les documents physiques des boîtes de stockage dans les catégories appropriées.
• Numériser les documents physiques dans des fichiers électroniques.
• Sauvegarder avec précision les fichiers électroniques en utilisant la convention de dénomination définie.
• Effectuer des contrôles de qualité sur le travail effectué (documents clairs et complets, vérification de la convention de dénomination, etc.)
• Assurer l'exactitude et la livraison en temps voulu des fichiers électroniques.

          

Éducation, connaissances et expérience requises

• Expérience avec des logiciels de base (Word, Adobe Acrobat, Excel, Outlook)
• Maîtrise de l'informatique.
• Capacité à travailler de manière indépendante avec un minimum de supervision.
• Être capable d'accorder une grande attention aux détails
• Travailler dans des délais exigeants avec des priorités changeantes.

Environnement/conditions de travail

Il faut être physiquement capable de déplacer et d'ouvrir des boîtes de rangement, de trier des dossiers papier, d'Utiliser un équipement de numérisation commercial et de s'asseoir à un bureau pour utiliser un écran d'ordinateur, un clavier et une souris.

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Company:

ClaimsPro LP

Administrative Assistant (GTA, ON)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
 

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the administrative supervisor, district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional, and efficient manner
• Other duties as assigned

 

Qualifications and Experience:

•    A post-secondary diploma preferably in Office Administration

•    Experience in an administrative support environment would be an advantage
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Claims Service Representative (ECS)- Full-Time (Remote)

Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be 4pm-12am, with mandatory shifts on weekends for at least 4-6 months.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Claims Adjuster - Property/Multi-line (Winnipeg, MB)

We are currently looking to add an experienced Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary
 

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Winnipeg team!  A level1/2 adjuster license (at least) in Manitoba is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have at least 2 years of experience in Property, Liability, Auto, Accident & Benefits (Section B), and Bodily Injury claims. This position will adjust several types of claims.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Use supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least qualified to obtain at least Level 1 license in Manitoba.
• Must have completed C81 and C82 CIP courses (General Insurance Essentials).
• Ongoing commitment to education and learning.
• General Knowledge on the use of Xactimate and Xactanalysis.  Certification in Level 1 or Level 2 preferred
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Familiarity with independent adjusting industry would be ideal.
• Previous experience in building construction or restoration projects will be an asset.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Junior Liability Adjuster - 1 Year Contract (Markham, ON)

This role is responsible for the investigation and adjusting of low to moderate general liability claims including bodily injury and slip and falls.
The successful candidate provides SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities

Competencies required to succeed
• Effective analytical skills including identification of cause and effect dynamics.
• Proven investigative manner
• Ability to read and interpret policy coverage.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Good written and oral communication skills.
• Able to draw valid conclusions and effectively communicate them
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

Responsibilities
• Investigate, negotiate and settle liability claims
• Direct field investigations as required for exposure and within account guidelines parameters.
• Make initial contact as per account guidelines.
• Report to client as per account guidelines.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and insured’s

Education, knowledge and experience required

• University degree or post-secondary education related to insurance
• Incumbent will need to be licensed in all provinces except Quebec, and therefore must have completed a number of CIP courses under his/her belt; preference will be given to those who have obtained CIP designation
• The ideal candidate should have 1-2 years of liability claims experience, such as slip/trip and fall, some experience dealing with represented claimants would be an asset.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Desktop / Telephone Adjuster - Commercial/Personal Property (REMOTE work from Anywhere in Canada)

We are currently looking to add an experienced Property Adjuster to our team! The successful candidate can work remotely from anywhere in Canada

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have experience in Commercial and Personal lines Property claims, some Auto experience will be seen as an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Qualifications & Experience

• University degree or post-secondary education related to insurance.

• Minimum of 2 years’ experience.

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Adjuster’s license, or currently pursuing or have completed the CIP designation

Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Multi-Line Adjuster, Full-Time, (Nanaimo, BC)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Property, and Bodily Injury claims as well as the following competencies;

Qualifications

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster (Fredericton, NB)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients.

Visit www.scm.ca or www.claimspro.ca to learn more.

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 5 years experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• To succeed in this role, the ideal candidate should have background/experience in Multi-line claims as well as the following competencies;
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

District Manager, Full-Time (Calgary, AB)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Position Summary:

Reporting to the Senior Vice-President, Western Region, the District Manager will provide leadership in order to achieve high performance levels while building a culture emphasizing collaboration in the delivery of highest-quality service within multiple branches throughout the designated geographic area. This individual’s previous management experience, initiative, drive and business acumen enables the promotion and improvement of ClaimsPro standards and goals throughout the district.   As District Manager, the incumbent will also assist with the communication and implementation of ClaimsPro process change and as a member of the leadership team will emulate and encourage ClaimsPro’s Guiding Principles while promoting a team environment within the district.

Mobility is also necessary as travel is regularly required and may occur outside of regular business hours.

Job Responsibilities

Financial Management

• Overall responsibility for financial targets as applicable to the District
• Responsible for the management and collection of account receivables
• Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
• Responsible for revenue contributions and EBITDA/margins

Budgeting/Business Planning:

• Assist Senior VP in the development and execution of the budget and business plan for the District
• Monitor the budget and strategic initiatives against the plan

File Quality / Customer Service

• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
• Review fees for accuracy and quality
• Work with Branch Managers in handling escalated insured and client complaints
• Assess branch performance on a weekly basis using management reports and other tools/resources

Technical Expertise and Support

• Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion

Adjuster Production

• Manage budgeted revenue expectations in conjunction with individual adjuster production
• Works with Branch Managers and Supervisors to coordinate effective file support for adjusters

Employee Development

• Provide mentoring and training to direct reports
• Prepare and discuss performance reviews with staff members
• Provides guidance and feedback regarding performance
• Support technical training and other development requirements
• Coordinate and facilitate staff meeting on a regular basis
• In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports
• Involved in the processing of any E&O concerns, reviewing and managing the file

Resource Management

• Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
• Responsible for the recruitment and selection of staff

Business Development

• Responsible for meeting business development objectives as set out by the Corporation
• In conjunction with the Sales team, from a technical perspective, supporting the onboarding of new accounts
• In conjunction with the Sales team, involved in reporting performance management of accounts to the client(s)

Other

• Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
• Special projects as assigned by management
• Responsible for the communication of corporate policies and ensuring compliance

Qualifications & Experience

• University degree/college diploma preferred or equivalent business experience.
• CIP / FCIP designation or actively pursuing and/or nearing completion of same.
• 10+ years claims adjusting experience with experience at the management level
• 10+ years of Tier 1 branch management experience
• 10+ years general Insurance industry experience within a claims environment
• 10+ years experience in developing and managing budgets
• Field Claims adjusting experience required.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.