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Company:

ClaimsPro LP

Claims Adjuster (Multi-Line) - Full-Time, (Yellowknife, NWT)

Role Summary
ClaimsPro is a leading provider of claims adjusting services across Canada. We are a fast-paced environment that benefits from strong leadership and powerful ideas. ClaimsPro has over 30 years of history, but we’re not stuck in the past. Innovation is more than a buzzword, it guides how we do business, so bring your expertise, ideas, and experience and let’s get to work.

A market leader in innovation and technology, we are looking to enhance our ClaimsPro team in Yellowknife.

Here are great reasons to work for ClaimsPro:

• Be part of a team of over 300 Claims Assistants & 800+ independent adjusters from all 10 provinces, 2 territories;
• Grow your career. Become a senior adjuster, other admin roles - the sky is the limit;
• Work on the industry-leading iAdjust™ software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• Be supported by other experienced local claims support, receive centralized after hours support, and dictation services;
• Be compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• Continuous education opportunities will be considered and likely funded, especially CIP course work.
• Workload is balanced to ensure you can maintain a high quality level;
• Our local office in Yellowknife will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.  

Responsibilities

• Investigate, negotiate and settle claims 
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured  

Requirements 

• 2 years’ experience in the insurance industry or other relevant industries
• Equivalencies will be considered on review of educational level, experience, and CIP credits
• Must be able to obtain the appropriate level of Adjuster's license.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

To be successful in this job, you will need to be someone with the following skills:

• Client service. Know the roles of all affected and involved parties;
• Teamwork. Play all the roles needed for success;
• Communication. Quick and accurate communication is key, whether it be email, mail, or phone;
• Continuous learning, taking the knowledge gained and creating skills & behaviours

*Relocation costs will be considered/covered to accommodate the successful candidate when chosen* 
 
Environment/Work Conditions  
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Claims Adjuster - Auto/Casualty, Full-Time, Remote, **anywhere in Canada** (Edmonton, AB)

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 5 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.

• To succeed in this role, the ideal candidate should have background/experience in Auto, Casualty, and Bodily Injury claims as well as the following competencies;
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred in automotive/casualty
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario)

Role Summary:

The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. They will also make a determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a rotating basis between the hours of 7am to 12am  - (Sunday to Saturday).
* Shifts will be: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, 4pm-12am based on business needs. (Weekend shifts will be mandatory)
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies Required to Succeed:

• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities:

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, Knowledge and Experience Required:

• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Build your Career at ClaimsPro - multiple roles - across Western Canada - remote & hybrid (AB, BC, SK, MB)

Looking for all levels of talent and individuals that want to build their careers in the Insurance industry. Multiple roles across Canada - Offering flexible and hybrid working arrangements (AB, BC, SK, MB).

Are you motivated and want to advance and develop your skills and experience? If so this is the company you want to work for! We encourage career development and have a clear career path for you!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Looking to hire these types of individuals who are motivated to advance and develop themselves

• Call Centre Representatives - should have 1 year of customer services experience

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

For Adjuster roles roles we are looking for this level of experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience ****will consider junior level candidates that are looking to get into the Insurance field and commit to taking CIP courses to be able to obtain their licensing credentials

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Build your Career at ClaimsPro - multiple roles - across Western Canada - remote & hybrid (Ontario, Canada)

Looking for all levels of talent and individuals that want to build their careers in the Insurance industry. Multiple roles across Ontario, Canada - Offering flexible and hybrid working arrangements ( Toronto, London, Windsor, Hamilton, Burlington, Barrie, Mississauga, etc.)

Are you motivated and want to advance and develop your skills and experience? If so this is the company you want to work for! We encourage career development and have a clear career path for you!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services throughout Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Looking to hire these types of individuals who are motivated to advance and develop themselves

• Call Centre Representatives - should have 1 year of customer services experience

• Auto Adjusters

• Property Adjusters

• Accident Benefits Adjusters

• Liability Claims Adjusters

• CAT Adjusters

• TEC Adjusters

• SRD Adjusters

For Adjuster roles roles we are looking for this level of experience:

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience ****will consider junior level candidates that are looking to get into the Insurance field and commit to taking CIP courses to be able to obtain their licensing credentials

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Adjuster’s license, or currently pursuing CIP designation

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Bilingual Claims Triage Specialist – Dedicated Account-Full-Time **In Office** (Mississauga, ON)

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.

Competencies required to succeed      

• Professional demeanour and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Claims Adjuster, 1 Year Contract, Full-Time, (Grande Prairie, AB) **relocation assistance available**

Looking for a change of scenery?   We are seeking a Claims Adjuster to relocate from any location in Canada to join our Grande Prairie team!

Why relocate to Grande Prairie, Alberta?

• Grande Prairie is a beautiful, safe and pleasant city in which to live and work.  A growing area with an abundance of nature and wonderful scenery.
• Love the outdoors?  Grande Prairie offers exciting recreational opportunities all year round for the whole family to enjoy.  You can enjoy world-class fishing, hiking in the backcountry, snowmobiling, cycling along city paths or mountain biking down steep hills. Golfing, river rafting, skiing. The possibilities for outdoor recreation are endless. We are also in close proximity to the rocky mountains!

The Opportunity

• Incentive provided for you to relocate here
• Must be able to immediately qualify for a level 1 adjuster's license.
• Compensation can be negotiated and relocation assistance will be available to the successful candidate, if needed.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting of either Property or Injury claims.

 

Furthermore, he/she will provide SCM standard quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards. The successful candidate will also initiate and follow-up on business development opportunities. Other duties may be required as needed.

Competencies Required to succeed

•             Effective Analytical Skills

•             Effective communication skills (verbal, written and presentation)

•             Organizational skills

•             Interpersonal skills

•             Relationship Building skills

•             Demonstrated and proven leadership skills

•             Sense of urgency and responsiveness

Responsibilities

TheAdjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

 

Responsibilities include;

•             Prompt contact and follow up with policy holders and claimants

•             Investigate the cause and report to clients with solid recommendation.

•             Scope and establish quantum of damages.

•             Negotiate fair and satisfactory settlements

•             Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

•          Combination of desk and field work.

•          Opportunity to travel on CATS when trained.

Education, knowledge and experience required 

•          3+ years of relevant experience in a similar role is required

•          Must be able to pass the Alberta Adjuster's license exam immediately as this is a requirement for this position

•             Ongoing commitment to education and learning.

•             Effective analytical skills, including identification of cause and effect dynamics

•             Good investigative manner

•             Able to draw valid conclusions and effectively communicate them.

•             Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information

Qualifications and Experience:

• University degree or post-secondary education related to insurance
• Minimum of 3 years’ experience
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

TEC Adjuster, Full-Time, (Edmonton AB, Canada)

ClaimsPro’s Transportation, Equipment & Cargo (TEC) Unit is seeking an seasoned adjusters in Western Canada to join our growing team. Qualified and interested candidates based either in Edmonton or Calgary, AB are encouraged to apply.

Our TEC unit is a dedicated team of experienced professionals offering specialized claims services for the Transportation, Equipment, and Cargo (TEC) industries as they pertain to Collision, Cargo, Total Loss and Salvage Valuations, Environmental Management and Control, Liability and Subrogation Management, Bodily Injury Case Management (BI Tort, Accident Benefits) and CGL Investigations.  TEC specializes in administration of Trust Accounts for fleet operations, providing services in English and French.

The ideal candidate will have at least 5 years of relevant experience with an established client base and proven track record of:

• Marketing directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, appraisers, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution

• Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation
• Extensive specialist claim handling experience in: 
  • Physical damage to power units, trailers, equipment and cargo
  • Theft and fraud investigations
  • Environmental impairment related to fuel spills and transport related spills of other pollutants
  • Subrogation
  • Liability and Bodily Injury investigations
  • Accident Benefits
  • Transport related property (warehouses, terminals, maintenance facilities

Managing Complexity with Simplicity – TEC  claims can be complex, involving multiple stakeholders and divergent needs.  Our TEC unit manages this complexity with a simple approach that leverages ClaimsPro’s national network of professional and technological resources. Clients ultimately benefit from a multi-disciplinary team of technical experts who understand the nuances of the markets local to the claim.  Our team is further empowered by iAdjust™, ClaimsPro’s intuitive and innovative claims management technology that simplifies all document administration, handling, and communication.

Managing Complexity with Accessibility – TEC facilitates the claims process, acting as the primary point of contact for all stakeholders.  This minimizes response times and streamlines reporting, allowing clients to develop a comfortable working relationship with TEC, promoting confidence among all parties and ensuring a swift and successful resolution to claims.

The successful candidate can expect a competitive executive compensation package.

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP

Claims Service Representative (ECS) - Full-Time, Remote, (Mississauga, ON)

Role Summary

The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be 4pm-12am, with mandatory shifts on weekends for at least 4-6 months.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies Required to Succeed:

This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.

The successful candidate must:

• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities:

• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, Knowledge and Experience Required:

• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
   

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Admin Assistant

ClaimsPro LP

Administrative Assistant - Full Time/Permanent (Prince George, BC)

Reporting to the Branch Manager, this full-time, salaried position provides administrative and clerical services to support branch operations. The successful candidate can look forward to enjoying medical, dental and flexible spending account benefits immediately upon hire (no waiting period). Three weeks annual vacation will be offered.

This is an urgent hiring. Interested and qualified applicants are requested to apply as soon as possible. This job posting will close as soon as a suitable candidate is found.

Role Summary

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Responsibilities 

• Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
• Handling billings for claims - prepares invoices for client billing 
• Reception duties: answer phones and forward calls in a timely, professional and efficient manner 
• Opening new client claims and set up in the system 
• Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster 
• Claim file management – filing and pulling information 
• Administrative support to the Office Supervisor as needed 
• Other duties as assigned

Qualifications & Experience 

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference. 
• Previous experience within a dynamic team will be given preference. 
• Experience in an administrative support environment is preferred 
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated behaviors showing initiative behaviors and follow-up skills 
• Demonstrated ability to maintain a high level of confidentiality 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment 
• Intermediate experience with Word, and strong Excel skills are required 
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment/Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.