Company:

ClaimsPro LP

Senior Property Claims Field Adjuster, HYBRID (Peterborough, ON)

We are currently looking to add experienced Adjusters to our team! Can work in a HYBRID environment.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3-5 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Company:

ClaimsPro LP

Junior Property Field Claims Adjuster (Lethbridge, AB)

Job Description

We are currently looking to add an Intermediate/Senior Property Field Claims Adjuster to our team!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Enrollment in CIP courses is of benefit

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
• Minimum Educational & Knowledge Requirements 
• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology
• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Qualifications and Experience:

• Minimum of 3 years’ experience
• Ongoing commitment to education and learning.
• Access to an appropriate vehicle
• Full driver’s license and satisfactory driving record
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation

Advanced communication skills including:

• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Claims Adjuster, Crime & Cyber Claims, Hybrid (Mississauga, ON)

At BBCG Claim Services, an SCM company, the Claims Adjuster will be responsible for investigating and settling claims related to crime insurance, cyber insurance, professional liability insurance, and directors and officers liability insurance (D&O).

BBCG is Canada’s leading claims adjusting firm specializing in surety and crime insurance. With a strong reputation for successfully carrying out our mandates, our professionals are highly qualified and committed to continuing our tradition of delivering quality service.

One of BBCG’s greatest strengths is the ability to combine the diverse professional expertise of our team members to meet the expectations and requirements of our clients.

Why Join SCM?

 We are proud of our employees — and it shows:

• You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending;
• You will receive support from a local, experienced team and have access to centralized after-hours support;
• You’ll work with software designed by adjusters for adjusters, maintained and enhanced by our internal team of programmers and designers;
• Your continuing education expenses will be reimbursed.

Visit the SCM or BBCG website to learn more.

Responsibilities:

Manage claims from start to finish on behalf of insurers by performing the following tasks:

• Conduct prompt and thorough investigations;
• Schedule and manage meetings with various stakeholders;
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files;
• Draft client reports with recommendations, and explanatory letters to insureds and claimants;
• Deliver exceptional customer service by maintaining strong communication with all parties involved;
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues;
• Maintain a calendar to manage claim developments effectively;
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others;
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions.

Education, Skills, and Experience Required:

• Minimum five (3) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability;
• University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience;
• Licensed claims adjuster or in the process of obtaining a license;
• CIP or FCIP designation considered an asset;
• Excellent written and spoken communication skills in both French and English;
• Strong oral and written communication abilities;
• Ability to perform and interpret advanced calculations, including comparative data analysis;
• Knowledge of accounting principles;
• Ability to adapt to different IT environments; advanced proficiency in Excel and Word is an asset;
• Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents;
• Strong organizational skills with the ability to prioritize daily tasks for effective time and case management;
• Ability to develop and maintain strong business relationships;
• Ability to work independently with minimal supervision;
• Willingness to travel.

Environment/Work Conditions 
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

Company:

ClaimsPro LP

Technical Claims Specialist, Property - Remote or Hybrid (Markham, ON)

We are currently looking to add an experienced Technical Claims Specialist - Property to our team to work in a REMOTE or HYBRID environment.

Role Responsibilities:

The successful candidate will be responsible for investigating and adjusting personal and commercial property claims, as well as associated third-party liability claims. They will deliver high-quality service in accordance with ClaimsPro and client standards, ensuring timely and fair claim settlements within corporate policy guidelines. Specifically, the Technical Claims Specialist will be expected to:

• Investigate, negotiate and settle claims

• Direct field investigations as required for exposure and within account guidelines parameters.

• Make initial contact as per account guidelines.

• Report to client as per account guidelines.

• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements

• Provide high level of customer service to clients and the insured.
   

Drawing on their experience and expertise in adjusting claims and understanding handling processes, the successful candidate also supports adjusting peers through:

• Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution.

• Supervising back up and support as required (providing support to the team, approve reserves and payments.)

• Assisting with the training and development of staff on accounts specific processes.

• Assisting with the resolution of claims issues / escalations.

• Providing secondary resource and contact for clients.
   

Qualifications and Experience:

• University degree or post-secondary education related to insurance is nice to have.

• Minimum of 3 years’ experience.

• CIP designation or working towards designation.

• Adjuster’s license or have completed a minimum of the below 4 CIP courses:

• C11: Principles and Practice of Insurance

• C12: Insurance on Property

• C13: Insurance Against Liability—Part 1

• C14: Automobile Insurance—Part 1

• C110: Essentials of Loss Adjusting (Nice to have)

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
   

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

In-Office/Bilingual Administrative Assistant (Dieppe, NB Canada)

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

This is a Full-time in-office role.
  

Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

•    A post-secondary diploma preferably in Office Administration

•    Experience in an administrative support environment would be an advantage
•    Previous experience within a dynamic team will be given preference.

•    You must be Bilingual in English and French.

•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Account Manager, National Accounts - Insurance (Hybrid, Markham, ON)

Why join ClaimsPro?

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• You are compensated for your billable hours and other costs.

• Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.

• Your continuous education fees are reimbursed to maintain your license.

• Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.

Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.

Role Responsibilities:

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.

• Establish and implementation of Best Handling Practices unique to each client.

• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.

• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations

• Conduct regular stewardship and client facing meetings

• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.

• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management

• Weekly review of the operational dashboard KPI targets  

• Potential leadership, guidance and mentoring of a dedicated adjusting team

• Act in a consultative and advisory capacity on claims matters and technical issues

• Participation in the RFP process for new business and existing client contract renewals

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation

• Minimum of 5-7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred

• Supervisory experience is an asset

• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces

• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

• Strong negotiation skills

• Ability to speak and write in French is an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.

Company:

ClaimsPro LP

Field Adjuster, Liability Claims, HYBRID (Calgary, AB)

We are currently looking to add a Liability Adjuster to our team! This role will be a combination remote and field work.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• you are working in parallel with other SCM Insurance services

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more!

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications, Experience & Details:

• Earnings may vary depending on billings

• The ideal candidate should have experience in Property Claims or Multi-Line Claims at least one of these areas:  Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 year’s experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

• Candidate must reside in Calgary

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates

Company:

ClaimsPro LP

Executive General Adjuster, Specialty Risk Division, Full-Time (Calgary, AB)

ClaimsPro’s Specialty Risk Division (SRD) is Canada’s largest team of commercial loss professionals.  Our Complex, Commercial & Industrial (CCI) unit is comprised of Senior General and Executive General Adjusters - highly experienced individuals who possess professional backgrounds in law, engineering, finance and insurance.  Our CCI team is managed nationally with regional support in Western Canada, Central Canada, Quebec and Eastern Canada. CCI handles a diverse portfolio of commercial losses across Canada and internationally, coordinating teams of professionals to oversee all aspects of claims through efficient and timely resolution.

Our national CCI team is supported by Canada’s largest network of adjusters, coast to coast.  With ClaimsPro’s branch staff as a resource under the direction of CCI, our large loss capacity in Canada is unmatched.  We focus exclusively on commercial losses in Complex/Specialty lines, which includes, but is not limited to:

• Commercial Property
• Industrial Risks
• Business Interruption
• Course of Construction
• Wrap Up Liability
• Oil & Gas
• Renewable Energy
• Mining
• Professional Indemnity
• Pollution / Environmental Liability
• Cyber
• Appraisal

Managing Complexity with Simplicity - Commercial claims can be large and complex, involving multiple stakeholders and divergent needs.  CCI manages this complexity with a simple approach that leverages ClaimsPro’s national network of professional and technological resources. Clients ultimately benefit from a multi-disciplinary team of technical experts who understand the nuances of the local markets to the claim.  Our team is further empowered by iAdjust™, ClaimsPro’s intuitive and innovative claims management technology that simplifies all document administration, handling, and communication.

Managing Complexity with Accessibility - CCI facilitates the claims process, acting as the primary point of contact for all stakeholders.  This minimizes response times and streamlines reporting, allowing clients to develop a comfortable working relationship with CCI, promoting confidence among all parties and ensuring a swift and successful resolution to claims.

The successful candidate will have 10+ years’ experience with a proven track record of:

• Marketing directly to insurers, brokers and risk managers
• Superior ability to interpret complex coverage conditions and exclusions
• Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
• Ability to oversee and direct consultants, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution

• Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation
• Extensive specialist claim handling experience in two or more specific disciplines including: mining, energy, commercial/industrial losses, course of construction/wrap-up liability, boiler & machinery, professional indemnity, directors & officers, fidelity & surety bonds, crime, financial risks, inland/wet marine, cyber claims, environmental losses, jewelers/furriers block, entertainment, heavy equipment, medical malpractice, products recall, products liability
• Professional demeanor and ability to communicate clearly to all stakeholders in a formal group setting
• Licensed in jurisdictions inside and outside of home province
• Experience with mediation/alternate dispute resolution, provision of evidence at discovery/trial, provision of sworn statement on claim related matter
• Must be able to travel outside of Calgary as required

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.