Company:

ClaimsPro LP

Multi-Line Claims Adjuster, HYBRID, Full-Time (Prince George, BC, Canada)

Compensation range: $56,300.00 - $78,100.00 annually

 

 

We have an existing opportunity to add an Adjuster to our Prince George team! This position will work in a hybrid capacity supporting field requests within the Prince George area.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience in this field

• Must be able to obtain a level 1 B.C. Adjuster’s license

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning, pursuing CIP designation.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Adjuster, Transportation, Equipment & Cargo Specialist-Toronto, ON

Compensation range: $0.00 - $0.00 annually

 

 

We have an existing opportunity to add a Claims Adjuster to support our Transportation, Equipment, and Cargo Team! This position will work in a HYBRID environment in the Greater Toronto Area.

Why join ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

• You will be supported by experienced local claims support, centralized after hours support, and dictation services;

• Your claims load is driven by senior executives and business development staff from coast to coast;

• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

• Your continuous education fees are reimbursed to maintain your license;

• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.claimspro.ca to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Qualifications and Experience:

• The ideal candidate should have experience at least one of these areas:  Auto, Property, Liability, Accident & Benefits. Bodily Injury claims

• University degree or post-secondary education related to insurance

• Minimum of 3 years’ experience

• Adjuster’s license, or currently pursuing CIP designation

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

Competitive Compensation: $67,200.00 - $93,300.00 CAD Annual.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Administrative Assistant - London, ON

Compensation range: $38,700.00 - $53,700.00 annually

 

 

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

We have an existing opportunity to add a full-time Administrative Assistant to our team! This position is In-Office and will be located in our London, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 - $53,700 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.

• Your workload is balanced.

• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit davies-group.com/northamerica or www.claimspro.ca

Job Responsibilities

• Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office

• Provide high level of customer service to clients and the insured

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

• Professional telephone manner and excellent communication skills both written and verbal

• Ability to problem solve and work well independently and in a team environment

• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

• Ability to work well under pressure and maintain composure in a fast paced and changing environment

• Maintaining applicable information and data entry within internal claims management software

• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files

• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

• Transcribing reports and statements when required

• Processing client invoicing for claims and prepare files for closure

• Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed

• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries

• Reception relief answer phones and forward calls in a timely, professional and efficient manner

• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning

• Able to draw valid conclusions and effectively communicate them.

• Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)

• Previous experience within a dynamic team will be given preference. 

• Previously demonstrated ability to execute high attention to detail

• Demonstrated ability to manage changing priorities and proven organizational skills

• Demonstrated behaviors showing initiative behaviors and follow-up skills

• Demonstrated ability to maintain a high level of confidentiality 

• Demonstrated professionalism and work ethic

• Proven ability to contribute to and work well within a team environment

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Commitment to ongoing education and learning

• Positive Team Dynamics

• All prospective employees must pass a background check

• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Bilingual Claims Service Representative-Remote

Compensation range: $35,200.00 - $48,900.00 annually

 

 

Company:

ClaimsPro LP

Bilingual Overnight Claims Service Representative-remote

Compensation range: $35,200.00 - $48,900.00 annually

 

 

Role Summary

We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in a remote based environment, anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am for 3-4 weeks.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

What we offer:
•    Competitive compensation: $35,200.00 - $48,900.00 annually
•    In addition, you’ll enjoy:
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Employee Referral Bonuses

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Desktop Adjuster - Hybrid - Markham, ON

Compensation range: $47,100.00 - $65,400.00 annually

 

 

We have an existing opportunity to add an experienced full-time Desktop Adjuster to our team! This is a Hybrid position where the candidate must be able to commute once a week to the office located in Markham or Mississauga.

Why should you consider a career with ClaimsPro?

We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients.

Visit www.claimspro.ca to learn more.

A Desktop adjuster is responsible for:

• Reviewing Documentation: Examine policyholder statements, police reports, repair estimates, photographs, and third-party inspection reports to ensure all information is accurate and complete
• Determining Coverage: Interpret insurance policy terms, conditions, and exclusions to decide whether a claim is covered and the extent of the insurer’s financial responsibility
• Claim Resolution: Communicate with policyholders via phone, email, or video conferencing to explain coverage decisions, settle claims, and expedite payments 
• Collaboration: Work with field adjusters who provide on-site inspection reports, contractors, and other stakeholders to finalize claims efficiently 
• Administrative Tasks: Document all communications, update claim files, and maintain accurate records in claims management software such as Xactimate 
• Customer Service: Respond to inquiries, provide guidance, and ensure timely contact with claimants throughout the claims process

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD).  Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

Qualifications & Experience

University degree or post-secondary education related to insurance.

• Minimum of 1 year experience.

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Adjuster’s license, or currently pursuing or have completed the CIP designation

• Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Intermediate or Senior Liability Claims Adjuster -Remote

Compensation range: $47,100.00 - $65,400.00 annually

 

 

We have an existing opening to add an experienced Liability Adjuster to join our team! The successful candidate can work remotely or hybrid from anywhere in Canada.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience in Casualty, Bodily Injury and Liability PD claims as well as the following competencies;

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)

• Previous adjusting experience preferred

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

Qualifications & Experience:

• University degree or post-secondary education related to insurance is nice to have.

• Minimum of 3 years’ experience.

• CIP designation or working towards designation.

• Adjuster’s license or have completed a minimum of the first four CIP courses as follows:
  C11: Principles and Practice of Insurance
  C12: Insurance on Property
  C13: Insurance Against Liability—Part 1
  C14: Automobile Insurance—Part 1
  C110: Essentials of Loss Adjusting (Nice to have)

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Liability & Casualty Claims Adjuster-Remote

Compensation range: $47,100.00 - $65,400.00 annually

 

 

We have an existing opening to add an experienced Liability / Casualty Adjuster to join our team! The successful candidate can work remotely or hybrid from anywhere in Canada.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

• You will be supported by experienced local claims support, centralized after hours support, and dictation services.

• Your claims load is driven by senior executives and business development staff from coast to coast.

• Your workload is balanced, and you will be compensated for your billable hours.

• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate should have background/experience in Casualty, Bodily Injury and Liability PD claims as well as the following competencies;

• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)

• Previous adjusting experience preferred

• Advanced communication skills including:

• Effective written skills including grammar and those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Relationship Building skills

• Demonstrated and proven leadership skills

• Sense of urgency and responsiveness

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

Qualifications & Experience:

• University degree or post-secondary education related to insurance is nice to have.

• Minimum of 3 years’ experience.

• CIP designation or working towards designation.

• Adjuster’s license or have completed a minimum of the first four CIP courses as follows:
  C11: Principles and Practice of Insurance
  C12: Insurance on Property
  C13: Insurance Against Liability—Part 1
  C14: Automobile Insurance—Part 1
  C110: Essentials of Loss Adjusting (Nice to have)

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Property Adjuster, Field, Hybrid-Southwestern Ontario

Compensation range: $80,300.00 - $111,500.00 annually

 

 

We have an existing opportunity to add a Senior/Intermediate Property Field Adjuster to our Southwestern Ontario Team! You will work in a Hybrid based environment supporting field requests within London/Windsor and surrounding areas. Candidates may be based in London or Windsor while covering a large and diverse territory across Southwestern Ontario.

Job Summary
We are seeking a Field Residential/Commercial Property Adjuster to join our growing claims team in Southwestern Ontario. This role is well suited to a self-driven professional seeking a flexible and rewarding career, who is motivated to build strong client relationships and continue developing toward more complex losses.

In this position, you will investigate, evaluate, manage, and resolve commercial property claims from initial loss through to final settlement, while delivering an exceptional experience to our clients, brokers, and stakeholders. You will also play a key role in developing and maintaining a strong client base across Southwestern Ontario. For the right candidate, this role offers a clear development pathway toward Large Loss and complex claims handling.

The ideal candidate brings strong technical expertise, sound judgment, and a customer-focused approach, along with a CIP designation and 3 to 5 years of commercial property adjusting experience.

Key Responsibilities

• Investigate, evaluate, and settle moderate to complex commercial property claims in accordance with policy wordings, company guidelines, and regulatory requirements.
• Analyze coverage, determine liability, and assess damages related to property losses (e.g., fire, water, wind, theft).
• Coordinate and communicate effectively with insureds, brokers, contractors, engineers, and legal counsel.
• Prepare accurate and thorough claim files, reports, estimates, and settlement documentation.
• Negotiate settlements professionally and within appropriate authority levels.
• Maintain compliance with internal standards, service commitments, and industry best practices.
• Identify subrogation opportunities and potential fraud indicators when applicable.
• Provide guidance and support to less experienced adjusters, as required.

Qualifications and Experience:

• 3 to 5 years of experience handling commercial property claims.
• CIP (Chartered Insurance Professional) designation required.
• Strong knowledge of commercial property policy coverage and claims practices.
• Excellent analytical, negotiation, and decision-making skills.
• Demonstrated ability to manage multiple claims while meeting deadlines.
• Strong written and verbal communication skills.
• Proficiency with claims management systems and estimating tools.
• Valid driver’s license and ability to travel as required.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.claimspro.ca to learn more.
 

What we offer:
•    Competitive compensation: $80,300k-$111,500k per year
•    For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.  Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.

•    In addition, you’ll enjoy:
•    Pay-for-Performance Incentives 
•    Work-Life Balance & Hybrid/Remote Work Opportunities 
•    E-flex Benefits Program & Wellness Initiatives 
•    Registered Retirement Savings Plan (RRSP) with 2% Match 
•    Training, Career Development, and Employee Recognition Programs 
•    Reimbursement for Adjusting Licenses and Dues
•    Employee Referral Bonuses
•    Employee Perks (access to vendor discount programs)
 

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

Company:

ClaimsPro LP

Réceptionniste bilingue et assistant(e) administratif(ve) / Bilingual Receptionist and Administrative Support - Laval, QC

 

 

En tant que membre à part entière de l'équipe, vous incarnerez l'image de l'entreprise et contribuerez au professionnalisme du bureau grâce à votre expertise administrative et à un service client bilingue de qualité supérieure. Le candidat retenu pour ce poste aura l'opportunité de faire partie d’une équipe dynamique qui fournit un service de qualité aux clients internes et externes. Il fera preuve d'un sens aigu du service client au quotidien et jouera un rôle clé dans le succès du bureau en apportant un soutien administratif exemplaire à toutes les équipes.

Nous recherchons actuellement un(e) réceptionniste / assistant(e) administratif(ve) bilingue à temps plein pour rejoindre notre équipe! 

Il s'agit d'un poste en au cabinet, et vous devez être bilingue (français et anglais) pour pouvoir postuler à ce poste.

Responsabilités principales

Accueil et réception

• Accueillir les visiteurs et clients en personne, de manière professionnelle et bilingue (français/anglais), cinq (5) jours par semaine.
• Répondre, filtrer et acheminer les appels téléphoniques.
• Assister les assurés ou fournisseurs se présentant au bureau afin de les diriger vers les experts en sinistre ou les responsables appropriés.
• Gérer l’émission de bons de stationnement.
• Effectuer la réservation et la coordination des salles de réunion.
• Assurer le relais des appels pour d’autres succursales en cas de fermeture des bureaux des clients.

Gestion des livraisons et services généraux

• Recevoir, vérifier et accuser réception des livraisons.
• Assurer la distribution interne et informer les destinataires des colis reçus.
• Acheminer les livraisons destinées aux équipes.
• Traiter certaines factures intersuccursales.

Gestion des dossiers

• Effectuer les demandes de rapports de police.
• Assurer le suivi des demandes et transmettre les documents reçus aux experts en sinistre.
• Classer les documents dans les dossiers électroniques et consigner les notes appropriées.
• Procéder au paiement des factures ISB via Concur.

Gestion du courrier

• Réceptionner, ouvrir, dater et numériser le courrier entrant.
• Associer les documents aux dossiers concernés et inscrire des notes pour les experts.
• Préparer et expédier le courrier sortant, en français et en anglais.
• Gérer les envois recommandés.
• Préparer les expéditions Purolator.
• Préparer et distribuer des enveloppes préaffranchies aux équipes internes et aux employés en télétravail.

Soutien administratif aux équipes

• Envoyer des chèques, correspondances et documents légaux aux équipes internes.
• Remettre les chèques aux assurés, obtenir les signatures requises, numériser les preuves et les intégrer aux dossiers.
• Numériser et traiter les documents remis en main propre.
• Assurer la transmission des documents aux experts et leur intégration dans les systèmes.
• Effectuer diverses tâches administratives : numérisation, montage de documents, envoi de rapports, etc.

Environnement et conditions de travail 
Nous encourageons les candidatures des personnes en situation de handicap. Des aménagements sont possibles sur demande tout au long du processus de recrutement et d'évaluation.

Candidatures spontanées – Agences de recrutement

Nous n'acceptons pas les candidatures spontanées d’agences de recrutement et demandons à ces dernières de ne pas contacter directement nos employés ou nos gestionnaires pour nous présenter des candidats. Veuillez noter que nous NE verserons AUCUNE commission pour un placement résultant de la réception d'une candidature spontanée et que toute candidature spontanée sera considérée comme une information publique. Nous accueillons favorablement les candidatures envoyées directement par les candidats.

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As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of bilingual customer service.  The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service centric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

We have an existing opportunity to add a Full-time Bilingual Receptionist / Administrative Support member to our team!

This is an in-office position, and you must be bilingual in French and English to qualify for this role.

Key Responsibilities

Reception and Front Desk

• Welcome visitors and clients in person in a professional and bilingual manner (French/English), five (5) days per week.
• Answer, screen, and route phone calls.
• Assist policyholders or suppliers visiting the office by directing them to claims adjusters or the appropriate contacts.
• Manage parking pass issuance.
• Book and coordinate meeting rooms.
• Handle incoming calls for when client offices are closed.

Deliveries and General Services Management

• Receive, verify, and acknowledge deliveries.
• Ensure internal distribution and notify recipients of received packages.
• Forward deliveries intended for teams.
• Process certain inter-branch invoices.

File Management

• Request police/fire reports.
• Follow up on requests and forward received documents to claims adjusters.
• File documents in electronic records and record appropriate notes.
• Process ISB invoice payments via Concur.

Mail Management

• Receive, open, date-stamp, and scan incoming mail.
• Match documents with the appropriate files and add notes for adjusters.
• Prepare and send outgoing mail in both French and English.
• Manage registered mail.
• Prepare Purolator shipments
• Prepare and distribute prepaid envelopes to internal teams and remote employees.

Administrative Support to Teams

• Send cheques, correspondence, and legal documents to internal teams
• Deliver cheques to policyholders, obtain required signatures, scan proof of remittance, and upload to files.
• Scan and process documents delivered in person.
• Ensure documents are forwarded to adjusters and integrated into systems.
• Perform various administrative tasks: scanning, document assembly, sending reports, etc.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

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