Managing General Agents (MGAs)
An MGA can significantly strengthen its insurance offering by partnering with an independent adjusting firm, like ClaimsPro, to support claims handling on the back end. This approach provides greater flexibility, scalability, and access to specialized expertise across different regions and claim types, allowing the MGA to respond more efficiently to policyholder needs.
ClaimsPro can deliver faster claims assessments, improved field responsiveness, and unbiased evaluations which help enhance customer satisfaction and reduce claim resolution times.
Leveraging our specialized expertise and data tracking and analytics enables an MGA to have better control over operational costs, maintain service consistency during catastrophic events and peak claim periods, and focus resources on underwriting, distribution, and growth initiatives.
Ultimately, by partnering with ClaimsPro, an MGA creates a more agile and client-focused claims experience that strengthens operational performance and market competitiveness.
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Services We Provide
With 24/7 incident response, dedicated control adjusters, and scalable local, provincial and national resources, our claims management services include:
- Intake of claimant calls
- Setup of online claim files
- Distribution of claim application documents to claimants
- Receive and review claim documents
- Request additional information from claimant
- Receive and review additional information or documents
- Receive and review out-of-pocket claim documentation
- Adjust or approve settlement amount accordingly
- Document financial information for reporting purposes
- Submit bordereau report of financial data for reconciliation
- Receive authority to distribute payments
- Issue payments
- Close files and submit invoices for fees
- Setup toll-free numbers and email addresses for claim reporting
- Trust Fund Management and Administration
ClaimsPro is more than a claims service provider – we are a risk management partner for MGAs. We can offer insights on coverage wording considerations, claims trends and emerging loss analysis, and support on complex and specialized files. With informed decision-making, we can help MGAs build resilient, differentiated, and sustainable programs.
