Corporate Solutions
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Services We Provide
Each organization has unique needs, so we adopt a dynamic and consultative approach to account services. Our senior claims professionals will meet with you to learn about your organization, your policies, and the types of claims you typically encounter. They’ll then hand-pick a team of Adjusters who will be dedicated to your account and assign an account manager to serve as a single point of contact for your organization. Each team member is familiarized with your specific policies and handling instructions. Team performance is monitored closely by one of our most experienced control Adjusters and our quality assurance team so you can be confident that we’re maintaining your positive brand reputation while delivering cost-effective claims services.
Our goal is to foster a mutually beneficial and long-term partnership in which our services evolve as your organization’s needs change over time.
- Intake of claimant calls
- Setup of online claim files
- Distribution of claim application documents to claimants
- Receive and review claim documents
- Request additional information from claimant
- Receive and review additional information or documents
- Receive and review out-of-pocket claim documentation
- Adjust or approve settlement amount accordingly
- Document financial information for reporting purposes
- Submit bordereau report of financial data for reconciliation
- Receive authority to distribute payments
- Issue payments
- Close files and submit invoices for fees
- Setup toll-free numbers and email addresses for claim reporting
- Trust Fund Management and Administration