ClaimsPro, an SCM company and Canada’s leading provider of independent adjusting services, today announced that after a distinguished career of over 30 years in the insurance industry, Lorri Frederick will retire from her role as President of ClaimsPro North America at the end of this year.

During her 10 years with ClaimsPro, Lorri has been instrumental in the organization’s continued industry leadership through delivering service excellence to clients, large and small. Her strong work ethic and tireless efforts at building relationships with both clients and fellow employees has helped to grow ClaimsPro into what it is today.

“I want to thank Lorri for everything that she has done for our organization,” said Bob Fitzgerald, Chief Executive Officer (CEO), SCM Insurance Services. “We will all miss her passion, commitment, professionalism and friendship”.

“Additionally, I am delighted to announce that Paul Gilbody, our current SVP Ontario and Manitoba, will assume the role of President, ClaimsPro North America effective January 1, 2024.”

Paul joined ClaimsPro in April 2023, bringing with him a demonstrated history of leadership, operational transformation, and business relationship management. He is an experienced leader with a proven track record in the financial services industry, overseeing personal, commercial, and specialty claims divisions in Canada.

Moving forward, this transition will include Lorri supporting ClaimsPro’s continued development as an Executive Advisor to Paul and his team. Over the coming months Paul will work closely with Lorri to ensure a smooth transition. Unchanged will be our continual focus on delivering value to our clients and employees alike.

“It has been an honour leading the ClaimsPro team and supporting our clients across the country,” says Lorri Frederick, President, ClaimsPro. “Paul is an experienced leader, and I am confident he will continue to bring proactive solutions for claims management and excellence in the customer experience on behalf of our clients.”